Good to know
|Distance to city centre||3.4 km|
|"Great location and nice staff."||(in 9 reviews)|
|"Overall a top class hotel."||(in 11 reviews)|
|"Nice hotel, feels great, wonderful breakfast."||(in 21 reviews)|
|"This is horrible since I requested a non-smoking room."||(in 8 reviews)|
Time of year
Show reviews that mention
|bad experience||in 11 reviews|
|bit disappointing||in 16 reviews|
|breakfast was very nice||in 28 reviews|
|close to the shops||in 9 reviews|
|easy access||in 13 reviews|
|excellent value||in 4 reviews|
|good pool||in 13 reviews|
|horizon club||in 10 reviews|
|hotel staff||in 34 reviews|
|kerry||in 5 reviews|
|location is good||in 25 reviews|
|main restaurant||in 8 reviews|
|nice of the hotel||in 23 reviews|
|requested a non-smoking room||in 8 reviews|
|shops restaurants cafes||in 8 reviews|
|stopper of our bathroom sink||in 2 reviews|
|swimming pool sauna||in 9 reviews|
|validate our parking||in 6 reviews|
|west lake||in 8 reviews|
I made a booking for 2 rooms but I couldn't arrive until 2 days later. So I was asked to provide my full credit card details to the hotel to ensure that my family could check-in, which they did. Shockingly, when I returned to Singapore, I noticed on my Citibank credit card statement that someone had fraudulently used my credit card to withdraw cash twice from an ATM HSBC Br located in the hotel when I think I hadn't even arrived at the hotel!!!! I am 100% sure that I did not withdraw from this credit card as I don't even know my own PIN! I have now no recourse!!! Citibank has denied any responsibility and asked me to lodge a police report in China, but I am now back in Singapore! I am a very disappointed customer of MIdtown Shangrila Hotel and Citibank.
他和staff and 他和 position
Nice property and friendly staff. Breakfast is good. Room is ready when arrived by noon.
Excellent location, walking distance (10-15mins) to the West Lake. Close to local amenities, restaurants and Bars. Buffet breakfast is wonderful, spoiled by options.
Staff needs a bit more training to match the high facility standard.
Breakfast was fantastic, a huge choice of food whatever your taste or mood. Great attentive service, fresh delicious food, and so much choice it was easy to overindulge
Midtown Shangri-La Hangzhou is centrally located in Hangzhou, a 5-minute walk from West Lake and 12 minutes by foot from Broken Bridge. Featured amenities include a business center, limo/town car service, and express check-in. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.
based on 8,893 reviews
Things to know
- Friendly atmosphere
- Friendly service
- Great shopping
- Professional service
Policies vary by room type and provider.
FAQs when booking at Midtown Shangri-La, Hangzhou
Where is Midtown Shangri-La, Hangzhou located?
Midtown Shangri-La, Hangzhou is located at 6 Changshou Road, Kerry Central, 3.4 km from the centre of Hangzhou. Baochu Pagoda is the closest landmark to Midtown Shangri-La, Hangzhou.
When is check-in time and check-out time at Midtown Shangri-La, Hangzhou?
Check-in time is 14:00 and check-out time is 12:00 at Midtown Shangri-La, Hangzhou.
Does Midtown Shangri-La, Hangzhou offer free Wi-Fi?
Yes, Midtown Shangri-La, Hangzhou offers free Wi-Fi.
Does Midtown Shangri-La, Hangzhou offer free parking?
Yes, Midtown Shangri-La, Hangzhou offers free parking.
Does Midtown Shangri-La, Hangzhou offer free airport shuttle service?
No, Midtown Shangri-La, Hangzhou does not offer free airport shuttle service.
How far is Midtown Shangri-La, Hangzhou from the airport?
Midtown Shangri-La, Hangzhou is 26.9 km from Hangzhou. Midtown Shangri-La, Hangzhou is 102.8 km from Yiwu.
Can you bring pets to Midtown Shangri-La, Hangzhou?
No, pets are not allowed at Midtown Shangri-La, Hangzhou.
Does Midtown Shangri-La, Hangzhou have a pool?
Yes, Midtown Shangri-La, Hangzhou has a pool on-site.
Most popular landmarks
- Baochu Pagoda 0.8 km
- Broken Bridge 0.9 km
- Wulin Square 1.1 km
- Hangzhou Opera 1.1 km
- Hangzhou Tower Shopping Mall 1.2 km
- Hangzhou China Silk Town 1.6 km