Mövenpick Hotel Hamburg

Reception staff amazing!! Very caring and go beyond to help. They were very caring to our needs, as the stay was for special occasion. Excellent and delicious breakfast with big variety. Good location with access to S bahn and U bahn.

Although the hotel is an amazing building, and a beautiful park around it, the area is a little bit on the "alternative" side. Breakfast staff were slow and not attentive to child needs.

The hotel was clean and the reception lady kindly let me check in early at 12 noon which was much appreciated. The room was comfy and location next to train station was excellent. The thing which let my stay down was the check out on 26th September morning. I asked the reception gentleman to email me the hotel stay receipt and he promised he would. When the email did not arrive I went back to the hotel later at 2pm to politely ask for the receipt via email and the same gentleman promised again it would be done by that afternoon. However 2 days later and the email never arrived. I have also checked the junk mail section of my email and its not there. Business travelers have deadlines to submit receipts and I wished you took my request seriously especially since you promised on two occasions. Please do look into this.