Good to know
Distance to city centre
Distance to airport
|"Excellent spacious rooms Good views."||(in 3 reviews)|
|"Beautiful hotel and great location!"||(in 36 reviews)|
|"Staff is friendly and helpful."||(in 55 reviews)|
|"Mini bar is not cold and choice of beverage is bad."||(in 4 reviews)|
|"Needed to fix showerhead + Buffet could use a bit a variety."||(in 2 reviews)|
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Good Location and breakfast
There’s no view as indicated in the picture, which was the main reason for me to pick it up. So I was disappointed.
Apart from Reception/ Customer service, it is not too bad.
Bad customer service when I was checking-in at 9pm. It was an unpleasant experience for me and my family. Westin insisted I only booked ONE night with them, even though I have shown the confirmation email clearly indicating it was TWO Rooms and TWO Nights. The reception lady didn't accept the confirmation letter at all. Only gave us ONE night accommodation, and second night was pending on her colleague's back the next day. The total check-in took more than 30 minutes. Very annoying when it happened at night especially when I was traveling with a kid. The next day, they realised that was the system error. They didn't bother to come up and see me in person, so they just called to confirm it was TWO nights stay. No apologies at all. Very disappointed with their so called 5 Star hotel attitude.
Great Hotel. Very friendly staff. Amazing breakfast!
Restaurants close early but that’s a general thing for China.
I enjoyed the breakfast buffet all four days.
The expensive dinner buffet disappointed me, so I went elsewhere for dinner the next three days.
Lots of choices for Breakfast but was not hot enough . Reception staffs are polite. The girl who served us upgraded us to higher level because we have a young child.
The pool didn’t have hot tub
Located in the heart of the Tian He business district, our hotel is adjacent to CITIC Plaza and China Shine, home to the majority of the Fortune 500 companies in Guangzhou. We are also steps from high-end shopping and the Guangzhou East Train Station. Stay fit at our WestinWORKOUT® Fitness Studio and in resplendent outdoor and indoor pools or reenergize with a sumptuous treatment to enhance your health at our Heavenly Spa by Westin™. Enjoy delicious nourishment in our five chic restaurants and lounges, which feature a variety of cuisines including Italian and Latin. Our 444 guest rooms and suites all offer the Heavenly® Bed, high ceilings, and soft colors to instantly calm the spirit. Each immaculate and spacious room offers free WiFi, flat-screen TVs and large bathrooms with rainfall showers and soaking tubs. Our Renewal Rooms are a mecca of complete rejuvenation while the WestinWORKOUT® Room inspires workouts at your own pace.
based on 4,466 reviews
Things to know
- Friendly atmosphere
- Great shopping
- Friendly service
- Spacious rooms
Policies vary by room type and provider.
FAQs when booking at The Westin Guangzhou
Where is The Westin Guangzhou located?
When is check-in time and check-out time at The Westin Guangzhou?
Does The Westin Guangzhou offer free Wi-Fi?
Does The Westin Guangzhou offer free parking?
Does The Westin Guangzhou offer free airport shuttle service?
How far is The Westin Guangzhou from the airport?
Can you bring pets to The Westin Guangzhou?
Does The Westin Guangzhou have a pool?
Most popular landmarks
- Tianhe Stadium 0.8 km
- Guangzhou Opera House 3 km
- Canton Tower 3.9 km
- Xinghai Concert Hall 4.6 km
- Martyr's Park 4.8 km
- Guangzhou Museum of Art 5.2 km
|Foshan Shadi||27.1 km|
|Guangzhou Baiyun||27.8 km|