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Staff. The two that were on duty later in the night, tried their best..but it was a hopeless situation
Everything. Stinky lobby, under construction like hotel premises, extreamly misleading pictures on booking.com. No tea/coffee, breakfast in another hotel premises,with no western fare and no English speaking help. No hot water. The list is endless
Located next to a beautiful lake and next to a park and formal garden. Peaceful as away ;from any main roads. Lovely bird song. Nice comfortable bed, good size room Free shuttle bus to metro station and other places
Is two separate hotels as one which is weird. The accommodation is in Pan shan hotel (at the top of a fairly steep rise) and the breakfast and restaurant is is in Grand villa at the bottom of the rise. staircase carpet tired and dirty and in need of replacement. You need a coupon for breakfast which wasn't given out on check in so had to hike back up the hill to get it despite having hotel key card
The location is good.
The staffs are rude and no one else the manager speak / understand english. The room was not clean and there was a spider comb which i complained several time but was never cleaned. The toilet condition is very bad. The manager said that this is a old property and hence we can not do anything. No willingness to make the customer happy. The Breakfast is not good either as staffs are not friendly and not much options. The bread and Porridge finished much earlier than 9 and they don't top up. The wi-fi connection is very poor and no safe box is provided in the room. The picture on the website is trick photography as the hotel is no where near to the pictures. They can ask you to check out at midnight if you complain for anything..That's how they do the business. There are lots of spider in the room and reply from the reception is that as the property on the hill, it is normal. There was a hole in the cushion and they didn't bother to change.
Room service , rome cleaner vary poor & breakfast also not good.
- Friendly staff, though couldn’t speak English almost at all;
- Pictures of the room posted on booking.com have nothing to do with real rooms; - Mould in the bathroom; - Toilet looks terrible, take a look at the picture; - Breakfast was horrible, I would hardly call that as a”breakfast”. They served some beverage tasted as coffee, boiled eggs, variety of “chinese style” pastry stuffed with sweet meat, and tasteless rice porridge as a cherry on the top; - The hotel premises in general look like they haven’t been refreshed for ages;
With a stay at Grand Villa Hotel in Guangzhou (Yuexiu), you'll be a 2-minute drive from Guangzhou Museum of Art and 6 minutes from Baiyun Mountain. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
based on 226 reviews
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Most popular landmarks
- Guangzhou Museum of Art 0.7 km
- Statue of Five Goats 2.1 km
- Yuexiu Park 2.1 km
- Zhenhai Tower 2.2 km
- China Plaza 2.4 km
- Martyr's Park 2.4 km
|Foshan Shadi||22.7 km|
|Guangzhou Baiyun||27 km|