One Guadalajara Tapatio

No ice for guests and floors were constructed poorly

The floors in the room were filthy

The transportation staff; very polite, accommodating and prompt.

NO hot water, NO roll-away beds available, room floor was very DIRTY as well as under the bed. Place looks clean but still dirty. I walked around in my white (brand new) socks that turned to grey/black after walking around the room. I cleaned floor myself because the response from the font desk was not to send someone to take care of it but that they would inform the person in charge of housekeeping for when the room is cleaned. I let the hotel know that the hot water was not working. I was told they would look into it and we would have it in about 5 minutes. We never got hot water for us to enjoy a nice hot shower comfortably. We did wake up to hot water in the morning but that was not acceptable since we left the hotel very early (4am) and needed use of shower the night before. I also had to request towels more than twice before they were sent to the room. Their excuse was that we had been out of the room but earlier they had delivered an additional pillow when I had requested pillows to the room while we were out. We also had other concerns prior to this regarding the size of the room in relation to the number of people staying in the room. We needed an upgrade but the hotel would not accommodate us since we had already entered the room. We were expected to pay for the room we walked into and the upgraded room as well. We simple made do. This place is great for students and business trips if you are okay with the aforementioned but not for a family stay/getaway.