Hotel Casino Plaza

I liked the staff and the location. They are very helpful and always with a smile. It is a good located place so you can move to any part the city easily, walking or by transport, many public transport stations nearby.

The tours operator they partner with. More specifically the tour to Chapala wasn't good enough. I think the place is pretty and sure you can do/buy stuff but there were no recommendations from the guides (which were nice and wonderful people). Basically the tour plan was driving us to the locations and back to the hotel.

Everything

Spacious room. Comfortable bed. Quiet.

Location is a gritty commercial area of downtown Guadalajara. Not pleasant for walking or sightseeing.

Location parking staff

Good choice!

The rooms were nice and clean, just as the photos show. We went to the restaurant for dinner, and that was really, really good with a wide variety of Mexican dishes. The breakfast buffet was good, too, with hot and cold items. The prices for both of those were great. Dinner for 20 people was 2429 pesos, or about $130; breakfast for 20 was 1829 pesos or $100. It wasn't far to walk to the cathedral area and lots of great sites. I didn't go out walking at night, but during the day it seemed to be a safe neighborhood. It was nice, too, that they had a computer down in the lobby that anyone could use.

The staff was friendly at first, but seemed to grow less so as I had more requests/needs. We had a large group, though, so as the coordinator, it wasn't really a lot to ask for the number of people we had (I wasn't just being high maintenance). Part of the issue may have been that their English wasn't so good and my Spanish isn't so good. Whatever it was, it wasn't the best experience of service. Also, the street seemed noisy at night, but as we went to other towns, by comparison, it wasn't. Mexico is just kind of a noisy place.