Hampton Inn & Suites Galveston

it was a gentleman there that was African-American that was awesome I think he was a second shift to come in after the general manager leaves he is so great with the public I give him a 10 and beyond. This gentleman always had a smile on his face and we go beyond measurement helping the guest.

My experience at this hotel was a nightmare from the time I walked in the door to the time I left I felt like I was being racially profiled by the general manager that refused to uphold the information that was provided to her by booking.com I received a extended checkout time from Hilton hotel I went to the front desk to confirm this and was told by her that I did not have an extended checkout time when I was trying to show her the email to verify she told me at 10 that I can get out of her hotel right then and she proceeded to be really rude with me and all I was just trying to do is get some information about my check out time she greeted other guests with a warm smile and friendly conversation from the time I checked in this manager was totally rude and mean to me and my family and that's why I say it was racial because of some of the remarks that she was overheard saying to other guess there was a different nationality then I was. My sheets were dirty and my pillow cases I notified the manager of this and ask for my room to be clean in my sheets to be changed but upon returning back to my room it was the same sheets on the bed that were dirty and the pillow cases for dirty still.I will never return to this property again and I travel Austin to Galveston for medical reasons but this is one hotel I will never stay in your record in anyone to stay in.

The only positive comment I have about the stay in the hotel was the registrar was very bull polite and friendly

The rooms should have been cleaner the tub had rust in it. The balcony doors were nearly impossible to lock. The hallways were dirty. There was dog poop in the fro t of the building. Our door was missing a peephole so anyone could look directly in our room if they tried.