Days Inn by Wyndham Fort Collins

Eva, the owner, was competent and remedied a wrongful situation. She did process the return quickly. However, I would have liked to see something extra to make me feel made whole.

When I checked in, I had pre-paid through booking through an app called “Snap Travel” that Kayak referrer me to. Despite showing the check-in clerk three forms of payment receipt through the app, she took my card from my hand and charged it without my permission to pay again directly through the hotel. I disputed it with her immediately, showed her email receipts and even my bank statements. She acted cavalier and as if I was in the wrong. She charged my card with impunity and refused to listen. I felt trapped; I needed the room, but I was being completely devalued as a customer. In the morning, when we tried to fix the situation with a gentleman clerk, rather than refund my card, he “accidentally” Charged my card again. I had now paid three times for the room! I do not feel safe with how my money was handled. The cavalier attitude about charging me time and time again, treating me as if i was in the wrong, made me seriously reconsider my decision to give them my business. First and foremost, I recommend never using Snap Travel. Second, i recommend proceeding with extreme caution with Days Inn.

Nothing fancy. Served its purpose for one night.

It was clean and inexpensive. Beds were comfortable. Desk clerk was very friendly. Gave us a parking spot since we checked in so late.

Breakfast was basic.

nice stay

The room was clean, breakfast was decent, bed was comfortable

There wasn't a pool or hot tub. Having individually wrapped breakfast items is horrible for the environment.