Pros (+) Eva, the owner, was competent and remedied a wrongful situation. She did process the return quickly. However, I would have liked to see something extra to make me feel made whole.
Cons (-) When I checked in, I had pre-paid through booking through an app called “Snap Travel” that Kayak referrer me to. Despite showing the check-in clerk three forms of payment receipt through the app, she took my card from my hand and charged it without my permission to pay again directly through the hotel. I disputed it with her immediately, showed her email receipts and even my bank statements. She a...
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