Hyatt Regency Dubai Creek Heights Residences

Rooms spacious, very clean, good value for cost, breakfast excellent, beautiful architecture and design

Breakfast room is too small for the size of the hotel, can be a wait for breakfast, check out experience awful. Some staff not trained in the checkout process (causing unnecessary delays). One out of the many staff members were smiling, they all were so serious and I didn’t see HYATT level customer service demonstrated. When other customers brought complaints to the staff they didn’t do a good job listening and fixing the customers issues, rather said the customer was wrong and wanted the customer to go away, was dismissive (taller gentleman named Elwin or Elvin). The check out line was very long and the staff was processing checkouts very slowly. I called the valet ahead of time to have my car prepared for pick up And from the time that I called to the time They brought car was about 30 minutes. Facility was excellent, breakfast excellent. However, for a Hyatt branded facility, the management really needs to revisit customer service standards and providing services in a timely manner. Concierge staff should not be dismissing customers complaints or wanting to move on to other customers without making sure the customer is completely satisfied.