Good to know
|Value for money||8.2|
|Distance to city centre||6.4 km|
|"Nice apartment clean nice view."||(in 98 reviews)|
|"Service of staff is wonderful."||(in 156 reviews)|
|"Spacious super clean room."||(in 57 reviews)|
|"Don’t do room service."||(in 42 reviews)|
|"Time waitting for the car"||(in 21 reviews)|
|"I met bad people who were not ready to help at all."||(in 2 reviews)|
Time of year
Show reviews that mention
|bedroom apartment||in 143 reviews|
|breakfast buffet||in 196 reviews|
|burj khalifa||in 43 reviews|
|elevators were too slow||in 10 reviews|
|excellent room||in 73 reviews|
|great view||in 74 reviews|
|house keeping||in 11 reviews|
|late check||in 94 reviews|
|living room||in 204 reviews|
|long time||in 92 reviews|
|new year||in 23 reviews|
|ready to help||in 7 reviews|
|reception staff||in 254 reviews|
|room service||in 137 reviews|
|swimming pool||in 26 reviews|
|valet parking||in 55 reviews|
|value for money||in 43 reviews|
|waiting too long||in 5 reviews|
The room, facilities, food, view.
Two different parking !
Rooms spacious, very clean, good value for cost, breakfast excellent, beautiful architecture and design
Breakfast room is too small for the size of the hotel, can be a wait for breakfast, check out experience awful. Some staff not trained in the checkout process (causing unnecessary delays). One out of the many staff members were smiling, they all were so serious and I didn’t see HYATT level customer service demonstrated. When other customers brought complaints to the staff they didn’t do a good job listening and fixing the customers issues, rather said the customer was wrong and wanted the customer to go away, was dismissive (taller gentleman named Elwin or Elvin). The check out line was very long and the staff was processing checkouts very slowly. I called the valet ahead of time to have my car prepared for pick up And from the time that I called to the time They brought car was about 30 minutes. Facility was excellent, breakfast excellent. However, for a Hyatt branded facility, the management really needs to revisit customer service standards and providing services in a timely manner. Concierge staff should not be dismissing customers complaints or wanting to move on to other customers without making sure the customer is completely satisfied.
Hotel is excellent, extremely clean, staff very friendly. Location is good (depends what you prefer) but it is close to the airport (10 min by taxi) and about 45 min to Dubai center (Dubai Mall / Burj Khalifa / Dubai Fountain). Metro station is near the hotel so was very convenient to use it. There is great and clean swimming pool (they give you towels). Few restaurants in the hotel (though we didn't eat there) and "Eve bar" at 34th floor with the perfect view of the city. We enjoyed it a lot.
All was good. We didn't spend lot of time in the hotel since we wanted to see Dubai but would go in the same hotel again.
They upgraded me to a suite
They crashed my car when I gave it to the valet but denied the fact that they did while stating that the cameras were foggy due to weather conditions at night.
Staff was not professional
With a stay at Hyatt Regency Dubai Creek Heights Residences in Dubai (Bur Dubai), you'll be within a 5-minute drive of Dubai Creek and Wafi City Mall. Featured amenities include a business center, limo/town car service, and express check-in. This hotel has 11 meeting rooms available for events. A shuttle from the hotel to the airport is complimentary (available on request).
based on 5,882 reviews
Value for money
Policies vary by room type and provider.
Reviews about Hyatt Regency Dubai Creek Heights Residences
Most popular landmarks
- Dubai Creek 2.6 km
- Zabeel Park 2.8 km
- Dubai Museum 4.2 km
- Grand Mosque 4.3 km
- Emirates Towers 4.5 km
- Gold Souq 4.9 km
|Dubai Intl & other airports||4.6 km|
|Dubai Bus Station Shei||3.8 km|
|Dubai Main Bus Station||24.8 km|