Hotels near Des Moines Airport

Pros: Great buffet breakfast!

Pros: Pool area and hot tub were clean. Room was very clean and roomy. Beds were really comfy. Gift/Sundries shop was outstanding. Outside courtyards were beautiful. Breakfast was phenomenal and had excellent Rona precautions. Staff were wonderful. Will stay again when I need to be on that side of town.

Cons: Would have liked to be able to purchase alcohol or walk to a bar. Some of the arcade games were out of order.

Pros: Overall it was a very nice place to stay. I love that they have airport parking and a shuttle to the airport. Will stay here again

Cons: We didn't get our wake up call. The key cards were very hard to use on the outside doors.

Cons: When my $100.00 deposit wasn't returned when there was nothing wrong with the room. I always pick up the room before I leave and double check that

Pros: Pool, hot tub, sauna, gym, arcade, free breakfast, nice room, comfy bed

Cons: The towels are tiny

Pros: Staff was great. Breakfast was wonderful every day. game room was very good break. Room was clean every day. AC worked great.

Cons: Covid 2019 has hampered all activities

Pros: Comfy beds

Cons: A lot of random people standing around ... everywhere

Pros: The rooms were clean and well organized.

Cons: The cart to move luggage was located at a different door, which did not have a ramp, so I had to walk all the way there to get it.

Pros: Very nice place very comfortable beds definitely will be back

Pros: Comfortable bed. Great staff.

Cons: The fan in the bathroom didn't work but we didn't tell them until we were checking out.

Pros: Nice emenities, clean, rooms were great!

Cons: Kind of out in the middle of nowhere. Couldn't walk to anything.

Pros: Nice clean hotel.

Cons: Just a bit far from the airport and not too much around to walk to.

Pros: Everything, Hotel is beautiful, grounds are so beautiful and manicured, Staff are amazing, so friendly, best night sleep in a long time, I'm not your average traveler I have 38 years in hospitality, as regional director

Cons: My focus was hotels facing bankruptcy or their flags, we actually wouldn't normally stay in this brand, it was a last minute decision, I'm so glad we did, Great job on excellent training and staff choice, guest service is foundation for success, Congrat

Pros: Clean, comfortable, quiet, safe, and a great value.

Pros: Our room was comfortable & clean. The breakfast had a decent amount of variety.

Cons: The pool was scheduled to be adults only from 10-11, but this was clearly not enforced, as there were kids splashing around in both the pool & hot tub at 10:55 BOTH nights. We lost electricity for a few hours one morning which would have been troublesome if we had an important meeting to be at. The fire alarms also went off at one point. The hotel was smoke free, but there were smokers hanging out within 2 feet of the door pretty much at all times, at all hotel entrances.

Pros: Was great facility with excellent accommodations and service

Cons: Liked it all

Pros: Very clean, the pool was warm which was a plus.

Cons: The guy in the breakfast area was a little over the top. He was a bit growley pushing people through like cattle.

Pros: It was a privilege to stay here. The staff was friendly abd nice, the room amazing. The hit breakfast was better then I expected. Overall awesome place.

Pros: Not fancy, but very clean and quiet with good amenities.

Pros: Big room. Clean and friendly staff

Cons: Limited parking

Pros: The room was clean. Breakfast included was very well done. Lots of great options offered and food was fresh.

Cons: Not well updated. No ice machine in whole building. Existing ice machine has obviously been out service for weeks. There was actual dust. Room was not a good value.

Pros: Location to Airport, Cleanliness, staff was fantastic!!!!!!

Pros: everyone there was very friendly. many amenity. very clean

Cons: I cant say anything bad. it was awesome

Pros: even though this is not a 4 star or a 5 star hotel the staff from day one went above and beyond to make me and my guest feel comfortable. on days that we really did not want to get going early in the morning it was nice to just lounge around there at the hotel and then in the afternoon go sightseeing. the front desk lady by the name of Lindsey was fantastic. she was awesome and really caring we actually became friends while I was staying there.

Pros: Ok

Cons: Bigger room

Pros: Good wifi Excellent staff public areas super clean. lots of space for social distancing in the lobby

Cons: The problem was really CoVID. they had to replace their normally excellent buffet breakfast with a grab and go bag that was very low in protein. High Carb granola bar, Preservative forward, mass packaged Muffin, artificial low fat yogurt (GROSS!), No milk. And a REALLY Great Apple! Also We stayed a week and due to Covid there was no housekeeping services except when we begged for it on Thursday.

Pros: Not available

Cons: The front desk guy could have told us the steak house located behind hotel needed reservations. Told of an hour wait, we found another place to eat .

Cons: Very small room

Pros: Location

Cons: Lobby smelled strongly of cleaning products. Must carpets, especially elevator, smelled. Room had bad lighting in bathroom

Pros: Cleanliness of facility, staff friendliness, room cleanliness along with nice breakfast (well stocked at all times).

Cons: None

Pros: The closeness to air port.

Cons: Disappointed the hot tub was down. Was the main reason I picked this hotel over the others. Pool didnt seem very clean.

Pros: Clean and comfortablek

Pros: Staff were excellent and very nice.

Pros: Cleanliness, convenience to airport, price

Pros: Location

Cons: I did not see a fridge in my toom

Pros: The staff was fantastic. We received great assistance from the front desk.

Cons: Maybe make the shuttle run on sundays. We ran into a snag because of that.

Pros: Location, mostly clean

Cons: There was a random sock and old chip bag on the floor of our room from previous guests.

Pros: The whirlpool tub.

Cons: The AC Unit not working properly.

Pros: Great location and staff. Restaurant onsite was excellent!

Pros: Very clean with nice amenities. The staff was friendly. Convenient location and nice restaurant attached.

Pros: The room was spacious and clean. Ordered room service for dinner and surprisingly excellent! Food prices were reasonable.

Cons: Ordered bfast room service and the food (French toast) was cold and hard. Tasted like it was served from the bfast buffet. Wasted my money and daughter didn't eat her food (French toast). We could also hear planes taking off from room which woke us up.

Cons: The hotel staff in charge of check in and out was very rude. She didn't even tell me what room number I was in. I was also over charged for a purchase.

Cons: Online it stated that breakfast was included but failed to mention that it was only with an additional cost.

Pros: The location was good, we were only 1.5 miles from the attraction we were going to. The hotel was tastefully decorated, not too many gaudy colors.

Cons: We were expecting a hot breakfast as described when we booked, it ended up being a grab& go. The pool/ hot tub is only open 3hours a day, so not at any point during our stay. The bed was not comfortable, it was hard as a rock. With a bed that hard, I needed to soak in a hot tub.....but it wasn’t open. So I went to take a hot shower, only to find the water pressure was seriously lacking. I managed to get rinsed off, but it was not a relaxing shower.

Pros: Comfortable and clean

Cons: I didnt like the grab and go breakfast.

Pros: Very clean hotel! Rooms were spacious and very clean! The staff was very friendly. The Pool was great, clean and hardly anyone there.

Cons: No complaints from me! Everything was great!

Pros: Location is great if youre looking for food & nightlife downtown. The entire hotel is extremely clean for being pet friendly also!! Never had any issues with staff. Even when my car broke down they helped me the best way they could!! Due to covid I havent experienced breakfast or the pool, which is understandable. It will still be my preferred hotel when im in town!

Cons: NA

Pros: Loved the room, plenty of towels, extra blankets and pillows were provided already for our family. Staff was great. Would love to come back.

Cons: I could hear drunk people most of the night stumbling outside in our hallway and doors slamming all night. And at one point someone knocked on our door.

Pros: Super clean and the concierge was very friendly. The hotel is pet friendly which is our main concern when traveling because I have a service dog. Price was fair. Free parking. Lobby and room design is great. Loved the chaise lounge in our room with the side table. Large bathroom and shower. I will definitely book here again while traveling.

Cons: We found 2 burritos and a bfast sandwich left in the fridge from the previous occupant. The water pressure in the shower sucks :(

Pros: Entrance is around back, off the road, there's plenty of parking back there.

Cons: Entrance is around back, off the road, there's plenty of parking back there.

Pros: New and clean not in the hustle and bustle of the city but still close to everything.

Cons: Nope

Pros: location

Cons: toilet didn't flush well without taking off the lid. Room 215

Pros: Room and hallways were very clean. No parking fees.

Cons: Breakfast was continental only. They had no staff for the "hot" side of breakfast.

Pros: Bed is very comfortable.

Cons: a longer walk to downtown

Pros: The updated room decor

Pros: Great location for the price and very nice Hotel!

Pros: The room was modern and up to date and the breakfast was out of this world. Best hotel breakfast I have ever had.

Cons: The cleanliness of the room could be improved. We found left over socks and trash in some of the hard to reach areas.

Pros: Quiet

Cons: It's in a lonely place - probably wouldn't feel like walking from there to downtown restaurants, but it actually isn't very far.

Pros: This my second time in this hotel. I did it on purpose because I love this place. Very clean, nice lounge, good breakfast and room service.

Cons: Not that I think of

Pros: The hotel was very nice, modern, and updated. The room was immaculate and the bed was even comfortable. The best night sleep I've had in any hotel honestly. The breakfast was delicious also and had a wide variety of foods to choose from.

Pros: New hotel with modern finishes, comfortable bed, good complimentary breakfast with great cinnamon rolls!! Also was in an easy to get to location near downtown, and had free parking!

Cons: no

Pros: The breakfast was nice

Cons: My card was double charged I checked in late and i just drove from mn so I made my reservation at midnight need sleep but was called to come to the check in deck after 1am staff wasnt trained didnt know what he was doing

Pros: Employees were super friendly and nice. Great breakfast area, clean and neat, great food & a very cheerful employee working breakfast area on 8/7/2016

Pros: Friendly helpful staff

Cons: Horrible location in the middle of acres of construction, not in walking distance to anything. Of course no restuarant or bar at a Holiday Inn Express. We ate doritoes for dinner because we had been driving all day and did not want to get back in the car.

Pros: Rooms was spacious and very clean. Whole hotel had the feeling it was just recently opened for use!

Cons: Room was very noisy. The sewer drain pipe ran down through the wall and you could hear it running water all the time.

Pros: the view

Cons: charged $4.00 for bottled water

Pros: Room was clean and the staff was very helpful.

Cons: Under construction

Pros: The staff, the shower and pillows

Cons: The king size bed didn¿t seem like it was king size and somewhat uncomfortable

Pros: It was very nice, clean and the staff was very friendly.

Cons: Parking was the only real issue we had but once we found a close parking garage we were able to take the skywalk to and from the hotel to our car.

Pros: Close proximity to so many wonderful restaurants! Wonderful accommodations!! Such friendly staff!!

Cons: Valet parking only, but there is public parking within a block of the hotel. $26 vs $10.

Pros: Location.

Cons: No free wi-fi.

Pros: Friendly staff

Cons: It met all my expectations

Pros: Very nice room with a comfortable bed

Pros: Beautiful hotel and well worth the month

Cons: Parking is a pain. Valet is an option, but $$$.

Pros: Pool/fitness area

Pros: Staff was rude. I felt like I was discriminated against.

Cons: The rude staff

Pros: food could be a lot better!!

Cons: no good food

Pros: Clean and in a great location with city view.

Cons: Parking. They don’t tell you that you have to pay $26 for a valet in order to park. We even asked if it was on the website and they said no. Very misleading. They then changed our room without us knowing. I was expecting a king room and when I walked in, there were 2 beds. When I called the front desk, they said they ran out of king rooms and moved us to a higher floor and technically that was an upgrade. Yeah, I don’t think so. They didn’t even tell us at check in. We just had to be surprised and the lady didn’t seem to care. In the actual room, the walls are paper thin. The beds seemed comfortable at first, but I’ve stayed in better for cheaper. The pillows sink in as well so you have to use at least 3 to get comfortable. I probably wouldn’t stay here again.

Pros: Modern & comfortable

Cons: Staff was cold and unwelcoming

Pros: Location and quality of the facility

Cons: Nothing,

Pros: The view was nice

Cons: The air conditioner couldnt keep the warm colder then 73.

Pros: We liked how modern the rooms were and the smart TVs. We also enjoyed the little bar and restaurants.

Cons: You have to pay for WiFi unless you are a member and no free breakfast.

Pros: The staff was helpful and friendly.

Cons: You have to pay for internet access unless you sign up for the Marriott program. This is not smart. I will never stay here again. Internet should be included with the room like most other hotels.

Pros: Not a whole lot exceptional here. Staff was nice in as much as we had reason to talk to them. Location is good.

Cons: Tiny little room. 2 queen beds and barely enough room to walk around them. 2 uncomfortable chairs, no couch.

Cons: The staff wasn't Marriott quality , i always stay in Marriott hotels and i was very disappointed with this one. When you arrived nobody greet you and show you the way in

Pros: room was very big and very comfortable

Cons: hotel pool was too small and crowded

Pros: I keep staying here and it's like my home base in Des Moines

Pros: Friendly helpful staff ready to provide assistance and guidance. Found the location in close proximity to the the airport and interstate. Dining was not the best in the vicinity of the hotel (not the hotels fault) but found the hotel's restaurant especially the breakfast to be exceptional. The breakfast wait staff were among the best I've experienced at a hotel restaurant.

Cons: The suites could use an upgrade/redecoration.

Pros: IT'S LOCATION TO THE AIRPORT AND THE PARK & FLY OPTION SAVED US MONEY

Pros: The brand name and the high caliber training staff received it definitely shows as u hit the door...

Cons: Nothing comes to mind.

Pros: I did not like it

Cons: I won't stay here again.

Pros: Veyr clean and accomidations were excellent.

Cons: Not at all.

Pros: no breakfast

Cons: Lack of lights in room working, worn furniture carpet

Pros: I liked that they had a little market station, especially coming in late in -3 degrees, I didn’t want to leave. The shuttle was easy to use. All the staff I encountered were very nice and helpful. The room looked very nice coming in

Cons: Breakfast was ok, the sheets seemed to barely fit on the bed.

Pros: Friendly, welcoming staff.

Cons: N/A

Pros: How clean it was! During this crazy pandemic, I felt completely safe.

Cons: Great job! Nothing that I can think of.

Pros: Does the staff was friendly in the rooms were clean

Cons: They did not price match

Pros: Quite

Cons: We had a bug crawling on the wall when we first got there.Paint peeling off on ceiling in bathroom.Needs updated.

Pros: Covid safety

Cons: Hot breakfast would have been nice. Proportioned

Pros: The bed and comforter.

Cons: Sack breakfast. No hot tub.

Pros: The rooms were very clean and the desk staff was friendly

Cons: In the middle of the pandemic and Iowa is in the red zone with some of the highest infection rates in the entire country, but guests were running around the lobby unmasked at breakfast and at check in. Sign on door, but policy not enforced :(

Pros: The hotel met all my needs in the way of a well appointed and cleaned room, convenient DSM airport location and friendly service. Complimentary airport shuttle is a great bonus!

Cons: A healthier snack in the modified breakfast bag would be nice but that’s really nitpicking.

Pros: Location near the airport

Cons: The blinds let it an excessive amount of light when fully closed at night. The hallways were very hot.

Pros: clean and comfortable room. nice outdoor pool.

Cons: I understand the need to be safe during a pandemic, but stapled brown bags with unknown contents in place of usual breakfast is just silly.Bag contained one stale yogurt cake, an orange and warm apple juice.The other hotel chains are doing much better.

Pros: Hampton brand and the price.

Cons: It was a little far south in the city but for the price it was worth the extra drive. Also, not many food options nearby.

Pros: Close to airport

Cons: Remodeled older hotel. Was given a room with a small bed that was handicapped accessible. Never did figure out how to use the shower. Heard traffic and snow plows in parking lot all night long. Slept about 2 hours

Cons: When I was checking in, the front desk person called a maintenance person to put a shower chair in someone's room. The maintenance person approached the counter next to me and smelled as if he hadn't bathed in a week. It was disgusting.

Pros: Nothing

Cons: Our room was very small; bed only a double and not told it would be. Telephone line was dead; we were not made aware that this room would be of the poor quality that it was. For the price, this room was substandard and would have been unacceptable.

Cons: My room was right across from the ice machine and it was very loud. I would put a door on the ice machine area and put a more sound proof door on the those rooms

Pros: Great value for a clean, comfortable room. It's not the nicest hotel, but they have thought of the essentials. The hotel is right by the airport, which was great for our early departure. Otherwise, it's about 15-20 minutes to get into the downtown area but the drive is easy.

Cons: Everything was pretty nice. If I had to comment on one thing, the room appeared updated but the bathroom was a bit dated. It was still clean and functional, but cramped for my wife and I.

Pros: Great location. Comfortable beds. Beautiful property. Friendly staff.

Cons: That I couldn't stay longer....

Pros: Spacious room with the fireplace a comfortable bed a large immaculate bathroom and nice amenities

Cons: Location is a bit far from walkable restaurants and nightlife. The television in my room did not work and although the staff did everything they could to help make it work it just would not. Limited room service options. Late night dining not available

Pros: Big rooms

Cons: Break fast, parking

Pros: Beautiful rooms Fireplace Chef at breakfast to make omelette and waffles to order Great breakfast selection Parking garage across the street

Cons: Mistakes in room service meal

Pros: Warm, European feel

Cons: Cold fries with room service meal

Pros: location to downtown activities were great.

Cons: Rude Manager that would not honor an email I received that confirmed a sleeper sofa. We were up charged for a roll a way bed. The staff was not knowledgeable about downtown events or directions.

Pros: Location was great, hotel was clean

Cons: Booking.com information was out of date regarding amenities, restrictions sure to Covid.

Pros: Comfy beds, great view, easy access to restaurants, bars, and attractions.

Cons: Bathrooms are nice just a little cramped

Pros: Everything

Pros: Room area Bed comfort

Cons: That the clock in the room was not daylight. Member's Points were not confirmed at checkout I felt that I lacked the care for the guests.

Pros: Nice location. Nice room

Cons: Lobby smelled like scented smoke

Pros: Hotel is a great renovated old hotel. Staff was excellent and hotel was extremely clean.

Cons: Unfortunately their COVID protocol is over the top, no hair dryers in the rooms? All restaurants and bars closed still when literally every other bar and restaurant downtown is open? Seems a bit too extreme for me as an avid business traveler.

Pros: This was a very relaxing, clean hotel. I would highly recommend it.

Pros: Location is good.

Cons: Heater was very loud and kept us awake.

Pros: No breakfast, good location

Cons: Noproblems

Pros: Proximity to Hy-Vee Hall and modern feel of the hotel.

Cons: The table between the beds had an old dried substance smeared on the it. Hall carpets were in need of vacuuming. Walls are paper thin. Could hear conversations and loud music all night long. Room too hot and didn't come down with thermostat.

Pros: Very cute, well decorated

Cons: Room numbers were a little confusing the elevator was in the middle and the signage was off to the right so after you wander the corridor and come back you see it. Parking was in a public lit across the street not signage or validation with the room.

Pros: The bed was very comfortable

Cons: I called down to the front desk with no response. WiFi was not included unless you booked directly/joined a reward program. Bathroom was very small. Heater was very loud with banging metal sounds Everything was unplugged when I entered room

Pros: Location

Cons: Rooms v small and parking is Ian issue and have to pay for parking no in-house coffee and breakfast

Pros: Great bed. Close to fine restaurants

Cons: sporadic mask-wearing by other guests. One employee regularly had mask off unless she saw a guest.

Pros: bed was nice

Cons: you pay to park hot water shower took 7 min to get hot no microwave in room

Pros: Great location and great price!

Cons: Wish the bar and restaurant would have been open.

Pros: Room style, cleanliness and accommodating staff.

Cons: Small bathroom. No food available

Pros: It's a nice old historic hotel that is well maintained.

Cons: The "free Internet" was only available in lobby. We paid $9.95 to get it in room. Due to Covid, the hotel closed its restaurants and locked its door to the city's skyway, forcing us out in the cold to use the skyway. Other hotels were open to the skyway

Pros: The hotel is downtown and close to the district where all the bars and eating joints are so it is within walking distance.

Cons: This hotel is not pet friendly. The staff is not very friendly and one is very rude.

Pros: Historic, good location, nice decoration

Cons: No microwave in room, no free wifi unless Renaissance member

Pros: The location was the best thing about this hotel.

Cons: The staff member working the front desk Friday night and Saturday night was very rude to my parents and myself. When I booked the hotel it claimed to allow dogs, however we were charged a pet fee of $100 after being told we could have our dogs there.

Pros: Staff was very nice! Hotel was very clean!

Pros: Size and price

Cons: No

Pros: Very pretty

Cons: Bathroom was extremely small

Pros: Great staff, nice rooms, decent looking historic lobby.

Cons: Seems extreme to have to Concierge Lounge, the bar and the restaurant all closed.

Pros: The hotel was very clean and the staff was awesome.

Cons: I did not like the fact that parking was only available in the public parking garage or on the street. Also I had a room on the 7th floor and cars and motorcycles could be heard drag racing on the streets till after 1 in the morning.

Pros: Nice location

Cons: No fridge in my room

Pros: For the price the location was nice ..

Cons: The elevator was slow ! No breakfast

Pros: I liked the lay out of my room because it almost looked like a One bedroom.

Cons: I did not like that the rooms typically come with no refrigerator, no microwave, Internet is $10/day, most disappointing of all, the sheets had blood stains on them (both sets that we used) and the towels had hair and stains in them from previous guest.

Pros: The staff was great.

Cons: No refrigerators in the rooms! They don’t adequately disclose that there is no free parking. In fact, parking is a problem.

Pros: The staff in the lounge were nice and food was good.

Cons: Room was very small. Hardly room for luggage.

Pros: Main part of room was nice, bed was nice, and pillows were comfortable. Location was good. Its alright, If your looking for a place to just sleep for the night...weve stayed in better, for less $$.

Cons: Parking was terrible slim to none.No pool or hot tub.Bathroom and shower was tiny,RV sized.No refrigerator or microwave. Noisy! You hear surrounding rooms and vehicle noise. We were on the 7th floor. Breakfast was nothing special/ continental at best$10

Pros: We liked some of the lobby decor

Cons: Getting locked in the elevator for 25 minutes. Still waiting for our refund on this hotel. No manager on Duty (it was a Saturday morning that we were checking out).

Pros: Location and it was a very nice hotel. Bartender was very nice.

Cons: I never had to present my id or credit card at check in or out. Towels were left in room from previous guest and when told about it they just replaced the towels, but never took the dirty ones. Had to wait 1 hr to check in cause room wasn't ready.

Pros: Excellent location

Cons: Bathroom was tiny. No bathtub or mini fridge in room

Cons: The room was extremely small. The bathroom was so small that the tank lid of the toilet could not rest properly on the toilet because it was hitting the wall and sink. The pillows smelled of sweat. We had to put towels on the pillowcase. Disappointed.

Pros: Great location, and the renovations to the hotel have been very nice indeed. The room was spotless and even the elevators were quite prompt.

Cons: Reception at the front desk was pretty snooty. Yes, we were early, and we understood that. But some courtesy, some advice about when the room might be ready, something besides a supercilious sniff wouldn't have cost that much

Pros: Price ok. Location not bad

Cons: one full bed! Room specifically stated for two adults 1 one full size bed is completely unacceptable. No option. Very tiny. Hardly room for 1 full bed & TV. Shower ok but no vanity. Barely room for sink and toilet! Very noisy. HVAC fans & street noise

Pros: Location

Cons: Smells like urine in some area

Pros: The location of the hotel is great. I thought it was very well appointed but as others have noted, the bathrooms are small.

Cons: The checkout process was awful. The person at the front desk, was extremely unhelpful and her demeanor was very offputting. She seemed annoyed by our very presence. When an issue came up, she was not at all friendly and made me feel terrible.

Pros: Clean and charming

Cons: Small bathroom and no refrigerator

Cons: The gentelman at the front desk was very condisending. I clearly had a print out of my paid reciept for the 4 nights he told me they only had a resurvation for one night. It took 3 times to ask for a manager to get it sorted out. He pouted like a child.

Pros: Location & price

Cons: Food and staff

Pros: Location was within walking distance of the convention center

Cons: 1. $25 charge per night for parking!!! 2. Room very small, hard to move around 3. One tiny drawer for clothes 4. No shelf in bathroom for your toiletries 5. Glass shower door was not installed correctly so it kept sliding open.

Pros: Location

Cons: The system they have for Wi-Fi is not clear and it tricks you into paying $9.95. Told the gal at the desk about it and she couldn''t have cared less, I told her the we wont stay here again because of if she said ok.

Pros: Good location, friendly staff, prompt housekeeping.

Cons: No swimming pool, there was one advertised. Oddly shaped and non ergonomic room layout.

Pros: Updated classic hotel. Clean, great staff, quiet, close to everything.

Cons: The only thing on the downside is I couldn't stay longer.

Pros: Location was excellent. Very friendly staff.

Cons: Swimming pool was very cold. Hot tub was not hot.

Cons: The pool was super cold. So couldn’t swim. And the hot tub was broke. And this was the main reason why we chose this place.

Pros: Great location with parking garage.

Cons: Hot tub been out of order for a while, been there twice and still not fixed. I understand COVID restrictions, but seriously this place went from a good breakfast to only yogurt and cereal.

Pros: Downtown location

Cons: Booked this Hotel because of the pool and hot tub being open. Unfortunately the hot tub was closed due to maintenance issues. Kind of a bummer because the hot tub was supposed to be the highlight of my stay here.

Pros: Location, pool, staff where all ideal. It overall a good experience.

Cons: Toilet leaked, no blankets or pillows for the kids, no towels for showering for kids.

Pros: The only thing we found wrong was the bed bug we found on our bed. The manager was great.

Pros: Location

Cons: No

Cons: I did not like the fact that everything in my room went missing and I wasn’t compensated for anything!!

Pros: Cozy. Clean. Good location.

Pros: Location

Cons: There was no phone charger In the bedroom And all the noise and bumping next door to me and the hotel front desk did nothing about it.

Pros: Very nice location near an extensive bike network and restaurants. Walking distance to the Capitol

Pros: The downtown scene

Cons: My room was set at 80°F and I was told there were not other rooms available, i didnt sleep very well and wasn’t completely satisfied

Pros: Proximity to Principal Park and restaurants. Protected parking. Staff would let me leave car in parking ramp beyond checkout to catch a Sunday AAA Cubs game at 1:08pm after seeing one sat night at 7pm. A decent free breakfast I the am too!

Cons: No

Pros: Breakfast was great

Cons: Booked a "river view" balcony room. When we arrived, we were told they were all occupied and our reservation was not honored. This is the whole reason I picked this hotel over the others.

Pros: Great location, breakfast was fantastic.

Cons: Whole reason I booked this room in comparison to other Des Moines hotels, is because this one had available "river view" rooms with balconies. When we arrived, we were told that all of those rooms were taken. Would have chosen a different hotel.

Pros: Nothing special, but not bad either.

Cons: Having to pay for parking.

Pros: Very nice staff, very nice accommodations

Pros: Location is near the Wells Fargo Arena.

Pros: It was clean and nicely decorated.

Cons: The three front desk personnel that we dealt with during registration and check out were all quite rude. The only nice employee we observed was the housekeeper who said hello and wished us a good day.

Pros: The staff was amazing! It was a very modern and exceptionally clean hotel!. They had complimentary water, candy and coffee in the lobby at all times. The business center, laundry room and fitness area were all conveniently located on 1st floor.

Cons: There was nothing that I did not like. Everything was wonderful.

Pros: We were in DesMoine for a marathon and the location was perfect for us. Loved all the walking paths, bridges, and water.

Cons: They tried charging me $400 for smoking, when I do not smoke when I called to ask what the heck was going on the said that there was evidence of smoking in the garbage then said it should have only been 200 not 400 charge. There should have been no charg

Pros: The location

Cons: Upon checking in the front desk person scolded me about using online websites and not the hotels, I almost fell 2x's in the pool area due to the wrong typ of floor for slick conditions (same with the bathrooms). Having to pay for parking at the same hotel

Pros: Ease of the check in process

Cons: Resident Inn next door is about the same price for a suite. You get a full kitchen at Resident with pots, pans, etc (instead of a dorm fridge and microwave). Bathroom was pretty small and the tv was a lot smaller than at Resident.

Pros: Location

Cons: Parking, $15/night

Pros: I just spent the one night, but everything was nice and clean. Also the view of the river was great. I would stay here again.

Pros: The hotel was beautiful and in a great location, my room also had a great view!

Pros: New so spotless, but located close to train tracks. And the trains come through overnight. We were there in February, and our fourth-floor room was overly warm. Had to turn on A/C! Our double room was smallish, but had a great river view. Staff is best feature -- courteous, solicitous and friendly. I called later about an item we left behind. They located it and helped arrange to ship it back to us. I would stay again.

Pros: Everything about this hotel was fantastic! New construction and facilities made for a great stay. The staff was respectful and accommodating in every possible fashion. Thrilled to have been able to stay here and be so close to downtown Des Moines for the Des Moines marathon! If I come back to downtown Des Moines for a weekend getaway this will be where I stay.

Pros: The location and the basketball court. The maintenance man was very friendly and helpful.

Cons: The pool was closed. Had to use the pool at the hotel next door. Pool was cold and not that clean. We had ants in our bathroom and kitchen.

Pros: The room was nicely set up

Cons: I feel like it could of been more clean and the pool was not open

Cons: There was a problem with the TV we called to the office they told us they would fix it they couldn't fix it they told me they would caught me for it they never did they tried to charge me more for my room and they told me they would discount me

Pros: Our room was nice and it was very quiet.

Cons: We smelled marijuana inside and outside very strongly and that was as a problem since we had our kids with us. Never have experienced this so badly at a hotel before.

Cons: Breakfast was awful, rooms were dirty, things broken , pool wasn't in service as promised, way over priced stay.

Pros: Nothing

Cons: No pool, rooms were completely filthy, staff was unfriendly, overall rating it poor is a nice gesture.

Cons: The pool was closed for maintenance, wasn't told that prior to coming. Was the main reason for booking that hotel.

Pros: location was okay

Cons: bad service did not offer breakfast ( even tho they said they did) this was one of the main reasons why i choose hotel; clean towels they did not have ; clean blankets they did not have;shower had mold ; shower broke. HORRIBLE SERVICE

Pros: The location is very nice and convenient.

Cons: There was alot of trash in hallways there was no store The staff wasnt very attentive to front desk but seemed very keen for checkout, calling my room 30 min prior to make sure I was getting out on time even though the hotel had less than 50% occupancy

Pros: Location

Cons: I had a hard time finding staff. There were no non-beverages alcoholic bev or snacks to buy. I had to go to another hotel to buy a water

Pros: Staff

Cons: Nipe

Pros: I like the service I like the room service I like customer service I like all of it there's nothing I can complain about it

Pros: Efficient staff, Front desk and housekeeping. Great pool.

Pros: Great location, convenient parking garage. Staff was very friendly. Most important to me is cleanliness. The property was very clean as well as the rooms.

Pros: The room had a very thoughtful and comfortable layout.

Cons: The garage lighting beamed into the room enough to affect sleep, despite the blackout curtains.

Pros: The social hour Mon Tues Wed. The staff is friendly and welcoming.

Cons: It would be nice if they recycle the bottles and cans. Rather than put them in the trash.

Pros: This was a great room! Had everything one would need for an overnight stay to a lengthy stay. We were in town for just one night but would be more than comfortable if we were needed to be in town for a lengthy stay. Great room!

Pros: Room set up was nice. Sofa TV etc.

Cons: Getting a bit old and needs some updating. The entire pool area is in need of work.

Pros: Location was great, secure parking, hand the rooms are really nice. Perfect setup if staying more then a couple of days.

Cons: no bar/restaurant :-(

Pros: The hotel is beautiful, with modern furnishing. Location has perfect access to downtown and East Village.

Cons: Just remember, you need to pay $15 per day for parking.

Cons: BUG BITE IN THE NIGHT!!!!!

Pros: The room was spacious

Cons: Breakfast was bland. We missed the turn and found the parking garage first. We carried all of our belongings and pushed baby in the stroller outside to get to the front of the hotel. They need better signage before you enter the garage. It was a hassle.

Pros: This was a great downtown Des Moines experience. The staff, location and room were perfect.

Pros: Location

Cons: The kitchen was dirty and we could hear the person upstairs walking around all night. The floors are not sound-proof as you would expect from a nicer hotel. They don't keep coffee out after the breakfast ends.

Pros: Area cool. Hotel nice. Brand new. Staff eh. Manager said he was gonna cre

Pros: Room set up was nice with the suite.

Cons: Front desk help was not helpful or knowledgeable and also majorly screwed up my credit cards by claiming card was declined when it was not and running 2 other cards thru for for deposit. In addition, the charged us for the room that had been paid for.

Pros: Location- walking distance to court street and east village.

Cons: Staff not professional. Vibrations and noise of HVAC repair with no warning from front desk- thought we were having an earth quake. View of a concrete wall. Hot tub not hot. No protein besides yogurt at breakfast buffet.

Pros: LOCATION

Cons: For as new as this hotel was, it was very dirty, the shower was full of mold and there was blood stains on the pull out bed mattress.

Cons: Parking situation

Pros: Everything except the breakfast, no variety. Pleasurable

Pros: Close to job and da8

Cons: never got breakfast

Pros: The staff was super friendly and check in was so easy. It was a great experience.

Cons: No

Pros: bed was great, room was clean, breakfast was brown bag so not the best.

Cons: fruit in brown bag breakfast

Pros: It was really close to the airport and was very quiet.

Cons: Some of the furniture was run down. And for a king size room youd think youd have a bigger tv where you dont have to sit close to it but oh well

Pros: It was okay

Cons: There was no room service had to wait all night for towels

Pros: Bed was amazing

Pros: The night clerk was very helpful.

Pros: Good

Pros: Park & fly

Pros: Smells great looks great

Cons: Nope everuthings great :)

Pros: Quiet

Cons: No

Pros: The rooms

Cons: Nope!.

Pros: It was almost directly across the road from the Des Moines airport.

Cons: Staff was unfriendly, the hotel was dingy, the room was much smaller than expected, our bedding was dirty. Was told there would be a ¿brown bag breakfast¿ available from 5am-10am due to Covid, when we went down at 5:30 to get one there was none.

Pros: The bed is very comfortable

Pros: Breakfast

Cons: 💡

Pros: Booking the pool to myself

Pros: Nothing

Cons: Everything but price

Pros: The hotel was disgustingly dirty. There was blood on the shower curtain. They sent the maintenance man to my room why I was in the lobby talking to a family member without a mask. And disregarded my concerns.

Pros: It was cheap.

Cons: The drawer on the nightstand didn't like to stay closed. It wasn't a big deal and for 5 minutes entertained me in trying to figure out if it could actually stay closed.

Pros:  

Cons:  

Pros: Clean and friendly

Cons: Needs makeup remover pads, conditioner, coffee maker in the room

Pros: Atmosphere

Cons: No

Pros: The housekeeping staff, the only pleasant employees.

Cons: The initial check in older lady was rude as hell. I booked 4 days and was treated poorly for asking for the amenities to cover the 4 days. Upstairs sounded like someone was being beaten to death and thrown around.

Cons: The hotel itself needs updating. The rooms were okay, but the air conditioners didn't work as they should.

Pros: I didn't like any of it

Cons: I to sucked balls

Pros: Helpful staff, clean room.

Cons: Pillows were lumpy and the mattress was uncomfortable. I keep rolling to the middle. To finally be able to sleep, I laid cross wise on the bed. The bathroom sink would not drain.

Pros: Staff.

Cons: the hidden cameras

Pros: Helpful staff

Cons: I booked a room for two nights and the front desk guy took two security deposits from my card. One for each night.

Cons: They advertised that they had a breakfast main reason I selected them as I had no car to go get anything they had nothing no breakfast for this person

Pros: nothing

Cons: it had a funny smell and the shower barely put any water out. Also their breakfast was a brown bag meal.

Pros: Location

Cons: I had just been released from hospital and needed a room to stay as my son was flying in to take me home to VA. I asked if my check out could be at 2 under the circumstances and was told I would be billed for another nights stay. I was willing to pay for

Pros: There was bed bug manager stated would refund in total later to state he would only refund my stay if he found more bed bugs.I am very disappointed.

Cons: There was bed bug manager stated would refund in total later to state he would only refund my stay if he found more bed bugs.I am very disappointed

Pros: Even though we were right across from the airport we didn't hear any planes.

Cons: Our refrigerator did not work. There was garbage left from other guests in the room. The staff was not very friendly.

Pros: Pool was open

Cons: Staff was unprofessional when approached about non working vending machines. Instead of refunding lost money the front desk threatened to make guests leave.

Pros: nearness to airport

Cons: Sketchy. Drug addict just side front door. Crashed up car driving around parking lot. room ok. did not feel safe outside of room

Pros: My room was dirty and the tub had something in it! An I found stuff all over the room I think I should get another night free!

Cons: Almost everytime we come there is a problem

Pros: Wasn't hard transaction

Cons: It wasn't as clean

Pros: Easy check-in and check-out.

Cons: One of the lights was burnt out in my room.

Pros: Good customer servicw

Cons: Recliner was broken. No jacuzzi tub as promised in booking. Bed was so over used it had a huge divet in it

Pros: Conveient to get to

Cons: Housekeeping walked into our room in the morning at 8:45am without knocking and woke us up

Cons: it is showing need of some TLC although there have been improvements since I last stayed here

Pros: Location

Cons: Noise

Pros: It worked for what I was in town for the shower had nice pressure.

Cons: The rooms smell damp we had to rooms and both had that smell. The air conditioning didn't get very cold.

Pros: I left a small bag behind. When I called to inquire about it 5 days later, the bag was found immediately and a means of getting it to me was suggested.

Pros: Proximity to airport is the only thing this hotel has going for it.

Cons: Hair dryer did not work

Pros: It was a quick walk from the airport.

Cons: I found a bedbug, I did a full look and didn't see anymore than the one on the towel, but it was a full grown guy so worried me about bringing some to my home.

Pros: close to airport

Cons: shuttle

Pros: The bed and pillows were extremely comfortable. I did not take advantage of the breakfast. It did smell very good.

Cons: My biggest disappointment was the shower. I expressed needing a walk-in shower. Was given a tub. Had plenty of safety bars, but with my handicap I was unable to use it. The bed was to be a king but that was no big deal. It was comfy!!

Pros: Free breakfast WiFi and parking

Cons: Everything else! Horrible hotel

Pros: The bed was very comfortable.

Cons: I am not a very tall person, but the shower head was too low even for me. It would have been nice to be able to regulate the pressure and temperature better too.

Cons: Staff was rude. Forced us to pay $10 for each room

Pros: Nothing

Cons: From the beginning it was terrible. Given a room, the key didn't work. Then given a different room, but it was a handicap room without the spa tub. Then given another room with a regular bathtub.

Pros: Leaving

Cons: Very loud,unclean,and rude front desk

Pros: Hotel was quiet.

Cons: Too far from interstate.

Pros: Location close to airport.

Cons: "old" feeling

Cons: Had a whirlpool in room but no Water supply... kinda an eyesore with no purpose

Pros: Room was clean and accomidating.

Cons: Room was not completely stocked with the typical complimentary hygiene items, only had to ask but was inconvenient for bathing.

Pros: It was very quiet and the staff was very pleasant. It is also convenient to the airport and has free shuttle service.

Pros: Besides being close to the airport and having a "free" breakfast, I really cannot say anything good about this place.

Cons: The room smelled, the pool was too cold to even swim in, and it was over priced.

Pros: Location right across airport Offer free shuttle Great breakfast Clean bug room

Cons: Was able to hear big planes take off

Pros: The pool area!

Cons: The bed was horrible. Felt like a board was in the middle of my bed. The thermostat didnt work and I had a draft over my face all night so I woke up super stuffy and dry. Honestly a 1 star rating for that. I did find it odd that the rooms with a pool balcony connected to other rooms, but did not connect to the pool area itself. I didnt see the point of it costing more to be honest. Otherwise the hotel and poll area were great! Very clean.

Pros: I loved the heated pool & the room was very clean.

Cons: The beds aren’t very comfortable.

Pros: Decent hotel. Nice large pool atrium. Could use some updating but it was clean and staff was friendly, especially breakfast ladies. I asked for pool towels as they swam for hours and there wasn’t any at all & the dirty basket was full from the night before, & they brought them within 10 minutes.

Cons: so i wasnt aware that a view of the pool meant that there would be a hallway in front of your room that was accessible to anyone so privacy wasnt very good and i had to keep the curtains drawn which sucked because i couldve used the natural sunlight

Pros: The bed was very comfy. We liked the hot tub and pool.

Pros: Excellent location, great layout. I wish, I could have stayed longer to enjoy the pool... definitely satisfied.

Cons: The hotel was nice, maybe the night desk clerk could be a little friendlier. Other than that great experience.

Pros: Whe checking in staff was more then happy to help get us checked in and answer the questions about how or the best way to get to airport..Rooms were very nice and comfortable Will stay again and suggest others to stay also

Pros: I love the pool and the hot tub and my balcony overlooking the poolside the beds were comfortable when we needed more towels they were brought right to us the room was great

Cons: I didn't like the fact that it said that the courtyard closed at 11 but people were still down there loud and obnoxious till 1 or 2 in the morning yelling and screaming at each other like drunken fools and when we got breakfast it was cold the biscuits and gravy were cold

Pros: We had a great stay. This is an absolutely beautiful hotel. I live local, so I’ve never had a reason to be inside. We stayed here in a snowstorm, because we had an early morning flight. Staff were wonderful. They had a shuttle that was very fast!!

Pros: Location to airport and shuttle

Cons: Smelled like sewage, room was very outdated, didn’t have any cold water in the sink, bullet hole on wall and air conditioner barely worked in hot July Iowa

Pros: Nothing worked couldn't even use the pool

Pros: Room and convenience of location.

Cons: N/A

Pros: clean, very nice, pool, hot tub. Nice sheets, bed, room.

Cons: No.

Pros: The room was big, decor was nice. Everything was clean.

Cons: TV volume was just barely audible with it turned all the way up. Called the desk, they told me to unplug & replug all power cords, called again they sent a guy up with a sheet of paper with "reprograming instructions" but he could not fix it either.

Pros: The bed was super comfortable

Cons: There was light coming in around the door

Pros: Location and convenience

Cons: It is pretty dated and showed quite a bit of wear in the rooms.

Pros: Room was clean

Cons: Very slow check in process

Pros: The bed was great. Good water pressure in shower.

Cons: Elevators are very old and beat up. Rooms are not easily accessed. Long hallways with doors and steps to go through to get to room. Getting back to lobby is like taking a maze.

Pros: Proximity to airport.

Cons: Water stunk really bad. Absolutely no water pressure in shower. Very disappointing!!

Pros: Rate, location, staff and cleanliness all great!

Cons: Location was just outside breakfast room. While convenient when I was ready for breakfast at 7:30 a.m., the noise of the 5 a.m. staff and 5:30 a.m. diners was really disappointing. An otherwise great night of sleep was cut significantly short.

Pros: The rooms open onto a nice atrium with a pool and lots of seating.

Cons: The desk clerk made a mistake and charged my credit card for the full cost of the room. They reversed the charge but I feared I wouldn't have access to my money for a few days.

Pros: Free upgrade - didn't even ask.

Cons: There was a small mix-up with someone else getting a key to our room and then them walking in on us. Our keys never worked after that either. But I think the lady up front was in training so that's really no big deal.

Pros: Strangely cool, retro atrium area.

Cons: Not worth anywhere near the money we paid. Really nothing to do in the nearby area, and the hotel is in desperate need of renovation. Staff was a bit "ho-hum" about everything. Pool was freezing cold and way too deep for younger kids - 9'0" in the deep end, going down sharply from 3'0" in the shallow end. My daughter is an intermediate swimmer and was confined to 1/3rd of the pool due to the depth. The "Video Arcade" features mostly broken games and there is no change machine. The term "Restaurant" is also a strong word.

Pros: Location and availability on a Friday night

Cons: No continental breakfast was a bummer but understandable.

Pros: It was clean.

Cons: Advertised hot breakfast but there was none. Hotel looked like it had seen better days. Kinda shabby. TV was difficult to figure out.

Pros: Nothing really. How much I spent on the room.it smelled a little funky

Cons: It wasn't like the picture

Pros: Beds are very comfortable

Cons: That the cleaning staff was in the hallway being loud at 930-10am very rude. Check out isnt til 11.

Pros: Due to Covid there was no breakfast available.

Cons: Mattress was soft.

Pros: Nothing

Cons: Pictures of room shown in the app are fake Requested non smoking room but it was smoking. Smoke detector covered with plastic bag Furniture are old Bathroom is outdated Staff not professional and lied about me spending the night there

Pros: It was close to the airport.

Cons: It was pretty dirty. Specifically, there was a huge mess on the photo on the wall, a stain on the floor, the sink was cracked, and the tv didn't work. This was all in our room. The other folks we were traveling with had a non functioning heater.

Pros: Location

Pros: That when we asked for a new room they gave us one

Cons: The first room was on the first floor and the window didn’t lock and didn’t have a screen, the tv and alarm clock didn’t work either so we asked for a new room on second floor

Pros: For being such a small hotel, it sure does impress when you walk in. The decor is beautiful from the lobby to the rooms. Beds are comfy.

Cons: the room was 60 degrees when we arrived. Seems like a huge waste of energy since i had to turn the heat on in July just to be warm enough to change my clothes.

Pros: Location and proximity to local attractions. Plenty of parking and very quiet at night.

Cons: Breakfast buffet and location of eating area was less that desirable. The pool area seemed to be unclean from the previous weekend. The trash was overflowing and bathroom to pool was not clean. I checked in at 3:30pm.

Pros: Near to the airport or flying out of

Cons: No, it met all our needs

Pros: Nothing.

Cons: I got tons of bed bug bites. Room 162. Horrible

Pros: Overall very nice for the price.

Cons: We were put in the back of motel and the door we used was covered with mud two of us slipped on it not nice at all

Pros: The staff were amazing. Very friendly and accommodating.

Cons: It's just a run down property. There isn't much they can do to fix it. They clearly try and take care of it but it's just old. The pool is old. The furniture is old. The carpet is old. It's just old.

Cons: Large facility seemed nearly empty. Room was large, but had vinyl flooring and a super hard mattress. There was a nearly empty Pringle’s can in one waste basket, and a box from a Colgate toothpaste can in another. Juice machine not working. Run dow

Pros: Clean rooms, very nice staff, nice swimming pool for the kids.

Cons: The breakfast needs to be improved,mainly the eggs and there was no bacon to choose from. The breakfast is a game changer for me!!! Would try one more time!

Pros: Staff was nice and helpful

Cons: Hotel was newly remodeled for the lobby, but the rooms left something to be desired. Nothing special. There are better 2* hotels than this.

Pros: location to the airport & breakfast was great

Cons: Pool water was too cold for anyone other than the toddler and one adult to watch her to get into! Would have made it much more fun if we could have all enjoyed it--need to raise the temp!

Pros: Close to AirPort and had shuttle service to hotel

Pros: I thought it would be a nice staycatoon and had a nice pool.

Cons: They had two groups of kids booked into the hotel. Would have been fine if they were staffed properly to handle that amount of guests. They were the absolute WORST group for that poor hotel. They left messes everywhere they went (especially the adults), disturbed other guests and their parent paid no attention to it. The hotel was so understaffed they couldn’t control the situation in the least and it made our overall stay miserable. The manager on duty did her best but even that wasn’t enough. If I she had had anytime I would have demanded a refund and gone home.

Pros: Good place

Pros: Great breakfast, very comfortable bed, very clean, and modern furnishings.

Cons: Shuttle driver was supposed to be on call until midnight. When I called from the airport at 11:55 he had already gone home. I had to take an Uber which was a 10 minute wait, and $10 charge for a .9 mile trip.

Pros: The renovations to the hotel are beautiful. The rooms are big, beds are comfy, showers are great, and thankfully the front desk has free iced water with fruit infusion as well as ameinities you may need that you forgot on your travels. Free Breakfast is GREAT and the free airport shuttle is extremely nice, friendly, and fast. The free WIFI worked like a charm. Cable TV is outstanding! Loving my stay!

Cons: The front desk has a little store next to it and unfortunately they were scarce on items that someone may need. Especially if guests don’t feel well or don’t feel like walking or taking an Uber to the grocery store for milk. Who doesn’t eat cookies and milk at bedtime?!

Pros: The hotel was clean. The breakfast was okay but we were disappointed with the variety offered.

Cons: The pool and whirlpool were not labelled and we were unable to locate them. The pool area needed repairs and we could have used the whirlpool after the long drive and many hours in a classroom.

Pros: If you need to stay at a location close to the airport to sleep in and have a hassle free shuttle to the terminal this is the hotel you want to stay.

Cons: At checkin was not informed about the airport shuttle for the morning. Would’ve been nice to know before I booked a cab then had to cancel.

Pros: Quiet and easy to sleep.

Cons: Location

Pros: The stay.

Cons: I have physical issues & it was difficult getting into the bed because is was so tall. 1-2 inches shorter & it would have been perfect. Once I actually got in the bed, it was more comfortable then my bed at home.

Pros: The room was very clean, we were VERY close to the airport but didn't hear a single plane the entire time, the pool and hot tub were kind of small but perfect. I had no problem at all with taking my service dog in, they said they didn't allow pets when they heard him barking (because I left him alone and was a bit anxious) but when I said he is a service dog they said ok no problem at all!

Cons: My ONLY complaint was the bathroom was small. My service dog tried to come check on my and whacked my knees with the door.

Pros: The room is nice. Really good

Cons: A little noise when us walking and take a shower

Pros: It was a place to sleep. The check in and check out staff were very friendly and was a high point to our stay.

Cons: The lighting was not very good, plug ins did not always work, some of the plug ins were loose, had to replace a l ight bulb in our lamp, and the bathroom door was coming off it's hinges. We couldn't close the door completely. Breakfast was OK. I couldn't eat the breakfast bar because I only have a top denture plate, and the sausage sandwich was fair at best. Even microwaved, the biscuit was soggy, and the taste was nil.

Pros: The personal and facilities

Pros: Everything else was just fine

Cons: When I went to use the card reader on the outside door on the North entrance it fell apart and I couldn't use that door and my room was right there had to go back to the lobby and walk all the way back down the hall to get to my room.

Pros: Friendly staff

Cons: Old and dated rooms

Pros: The staff has been very courteous both times I have stayed here

Pros: Nothing my daughter found drugs in the bathroom

Cons: Yes the dirty stuff and drugs found in the bathroom

Pros: Location

Cons: I searched Date, location, star rating and specifically *PET-FRIENDLY*. I reserved, went to the hotel and pets are not allowed. So my family did not stay at the hotel and our clothes ended up getting soaked because of thunderstorms and being out on a ra

Pros: the only thing good about this hotel was the location

Cons: it smelled like mold and there was some on the shower curtain. The lady cleaned the room, but didn't bother to replace the toilet paper. there carpet was wet in the hallways. I was barely in the room and they decided to charge me $200 claiming we smoked!

Pros: Location and airport shuttles

Pros: It had a pool and was close to our destination.

Cons: remote did not work, staff did not offer to come fix it. room was not cleaned, found coins, makeup smudges, and medication under the bed. carpet was wet in one spot. the hot tub was extremely hot and not able to be adjusted, but no sign to let you know.

Pros: Nice electronic door locks. Would not recommend staying there.

Cons: Hotel manager was very unfriendly, yelled at me. big marathon race. Common courtsey, runners ask for a late checkout. I ask for one during checked in, I did not get an answer, ask morning clerk, she did not know. I walked in at 1:00pm, I got che

Cons: The room was very,very musty smelling. The bathroom reeked of pee. We've paid a lot less for cleaner rooms. Had to park behind the hotel, then walk around to the front, no key entry in the back. The outside sign was not turned on. NOT HAPPY WITH OUR STAY!

Cons: Wish breakfast would change.. same thing every day.

Pros: Nothing

Cons: Front desk staff very unfriendly, the room was disgusting. The carpet felt like there was a thick layer of crud all over it. Made your feet/socks black. Sheets were dirty had to have them changed out. Hair and mold in shower. Only stayed about 5hrs.

Pros: Nothing

Cons: When I got to this hotel the asked how many I reserved for and made me pay the difference. When I went to go to my room I had my kids with me and they told me I could not stay there with that many. I had to est the money I paid. I would NEVER recommend

Cons: Worst breakfast I have ever had at a hotel, very small breakfast area, and room had what appeared to be mold in the bathroom with a leaky ceiling. Definitely wouldn't ever consider this a 2.5 star hotel

Pros: The cable

Cons: Had a little stain in the carpet

Pros: Older hotel was in a good location

Cons: No elevator

Pros: proximity to airport. Included breakfast!

Pros: Staff are nice. The location is so convenient.

Cons: The visiting room is not so sunny

Pros: The staffs were nice and efficient. The place is clean.

Cons: It was so noisy at night as it is so close to highway. I couldn't fall asleep until very late because of this. Also, there are three different wifi and two were not working in my room. The staff at the front desk didn't tell me the password of the wifi.

Pros: The young girl at the front desk was sweet.

Cons: The owner was the biggest jerk, he yelled at the girl at the front desk for asking a question. I won't support any business who treats employees that way.

Pros: Clean, Pool was a great temperature. It was a great location for us to visit family and the Iowa State Fair.

Cons: Wifi did not work in the room. Breakfast the first day was ok. The cereal was stale. The second day the biscuits and gravy was awful. We ended up going to McDonalds for breakfast. Would recommend only if you didn't need wifi or breakfast.

Pros: Originally, the price was appealing.

Cons: I was not charged the correct amount, has yet to be fixed. It felt very dingy. Elevator (if there even was one) was not easily accessible.

Pros: We were across the pool and did not hear any noise and minimal running by kids. Good breakfast, although different food for each day would be great. Beds were wonderfully soft.

Cons: The main hall door to hallway (main floor) doesn't have a soft close. Slammed shut very loidly.

Pros: The staff were nice, the rooms were clean, and the breakfast was good.

Cons: A few noisy airplanes took off pretty early in the morning.

Pros: They did have a good selection for breakfast.

Cons: There was dirt/stain spots on walls and hair on blanket on pull out couch.

Pros: Across from airport

Cons: Nope

Pros: Location was the best thing

Cons: The area for the continental breakfast was extremely small. Standing room only to eat. It was overpriced due to the Iowa State Fair.

Pros: It was a place to sleep.

Cons: First room had no air conditioning, and when I went to the desk to inquire, he asked me if I had unplugged, then replugged it in to see if it started. We had to move all our belongings to another room.

Pros: Not a damn thing.

Cons: The staff is rude and unprofessional. They are unaccommodating and distant. The level of communication was very poor due to language barriers. The small breakfast area is dirty and food is left out overnight.

Pros: Staff assisted me in getting the shuttle, wake up service

Pros: Good

Cons: Cab service was bad but great hospitality one of the workers gave me a ride to my bus home cab services were horrible wait ed for bus the nite before 2hrs made me late for my event 9pm event didn't show tll11pm the Lyft never showed up. But American inn worker gave me ride so nice.

Pros: These hotels always meet or exceed our expectations, this particular one did not disappoint!

Cons: The breakfast was a letdown, understandable that it¿s during a pandemic but the sack breakfast consisted of a bottle of water a squished muffin, and a granola bar.

Pros: The cleaning staff was great.

Cons: We dubbed the guy at the front desk "Mr. Happy", an obvious NOT. Not even bagels for breakfast, nothing in the fridge, etc. Cold coffee in the lobby at 9:00 a.m., Mr. Happy was very politely informed of this by my wife and his response was to giggle. At 10:00 a.m. I went in and there was no coffee. Had other encounters with Mr. Happy not worth mentioning, but he is definitely in the wrong profession.

Pros: Terrible terrible service, tv didn’t work, asked for help, didn’t know how to fix it didn’t offer another room. Disgusting

Pros: Close to the airpot

Cons: The room was not what I was expecting. One the website it showed a lounge chair or loveseat, a walk in shower. This room had neither I was disappointed.

Pros: It was clean and comfortable and the night receptionist was very considerate and friendly.

Pros: Cleanliness.

Cons: Uninformed staff. Not deposit.

Pros: There wasn't breakfast due to Covid restrictions

Cons: The vending machine was pretty expensive in my opinion

Cons: The blonde headed woman that worked at the desk the evening of 12. 10. 2020 was rude when we checked out. When I gave her my receipt showing my $200.00 deposit, she (I felt like) put me off. Then when i asked her 2 come check the room she acted upset with

Pros: Hotel staff was very friendly.

Cons: Hotel sent can pickup at airport, took over an hour. Hotel employee at the front desk said he was refunding our money due to bugs in the first, switched to 2nd room and bugs there too. Ended up going to another hotel.

Cons: No curtains. Dirty furniture and carpet.

Pros: location

Cons: the bad and disgusting smell in the room that makes a headache (I could not breathe) the room was not clean especially the carpet was very dirty

Pros: room were nice

Cons: breakfast