Excellent
8.0
Pros:
Location was great, hotel was clean
Cons:
Booking.com information was out of date regarding amenities, restrictions sure to Covid.
Excellent
10.0
Pros:
Comfy beds, great view, easy access to restaurants, bars, and attractions.
Cons:
Bathrooms are nice just a little cramped
Good
7.0
Pros:
Everything
Okay
5.0
Pros:
Room area Bed comfort
Cons:
That the clock in the room was not daylight. Member's Points were not confirmed at checkout I felt that I lacked the care for the guests.
Good
6.0
Pros:
Nice location. Nice room
Cons:
Lobby smelled like scented smoke
Excellent
9.0
Pros:
Hotel is a great renovated old hotel. Staff was excellent and hotel was extremely clean.
Cons:
Unfortunately their COVID protocol is over the top, no hair dryers in the rooms? All restaurants and bars closed still when literally every other bar and restaurant downtown is open? Seems a bit too extreme for me as an avid business traveler.
Excellent
10.0
Pros:
This was a very relaxing, clean hotel. I would highly recommend it.
Okay
5.0
Pros:
Location is good.
Cons:
Heater was very loud and kept us awake.
Excellent
8.0
Pros:
No breakfast, good location
Cons:
Noproblems
Okay
4.0
Pros:
Proximity to Hy-Vee Hall and modern feel of the hotel.
Cons:
The table between the beds had an old dried substance smeared on the it. Hall carpets were in need of vacuuming. Walls are paper thin. Could hear conversations and loud music all night long. Room too hot and didn't come down with thermostat.
Excellent
10.0
Pros:
Very cute, well decorated
Cons:
Room numbers were a little confusing the elevator was in the middle and the signage was off to the right so after you wander the corridor and come back you see it. Parking was in a public lit across the street not signage or validation with the room.
Good
7.0
Pros:
The bed was very comfortable
Cons:
I called down to the front desk with no response. WiFi was not included unless you booked directly/joined a reward program. Bathroom was very small. Heater was very loud with banging metal sounds Everything was unplugged when I entered room
Okay
5.0
Pros:
Location
Cons:
Rooms v small and parking is Ian issue and have to pay for parking no in-house coffee and breakfast
Excellent
9.0
Pros:
Great bed. Close to fine restaurants
Cons:
sporadic mask-wearing by other guests. One employee regularly had mask off unless she saw a guest.
Excellent
9.0
Pros:
bed was nice
Cons:
you pay to park hot water shower took 7 min to get hot no microwave in room
Excellent
10.0
Pros:
Great location and great price!
Cons:
Wish the bar and restaurant would have been open.
Excellent
9.0
Pros:
Room style, cleanliness and accommodating staff.
Cons:
Small bathroom. No food available
Mediocre
2.0
Pros:
It's a nice old historic hotel that is well maintained.
Cons:
The "free Internet" was only available in lobby. We paid $9.95 to get it in room. Due to Covid, the hotel closed its restaurants and locked its door to the city's skyway, forcing us out in the cold to use the skyway. Other hotels were open to the skyway
Okay
4.0
Pros:
The hotel is downtown and close to the district where all the bars and eating joints are so it is within walking distance.
Cons:
This hotel is not pet friendly. The staff is not very friendly and one is very rude.
Good
7.0
Pros:
Historic, good location, nice decoration
Cons:
No microwave in room, no free wifi unless Renaissance member
Poor
1.0
Pros:
The location was the best thing about this hotel.
Cons:
The staff member working the front desk Friday night and Saturday night was very rude to my parents and myself. When I booked the hotel it claimed to allow dogs, however we were charged a pet fee of $100 after being told we could have our dogs there.
Excellent
10.0
Pros:
Staff was very nice! Hotel was very clean!
Excellent
10.0
Pros:
Size and price
Cons:
No
Excellent
8.0
Pros:
Very pretty
Cons:
Bathroom was extremely small
Good
7.0
Pros:
Great staff, nice rooms, decent looking historic lobby.
Cons:
Seems extreme to have to Concierge Lounge, the bar and the restaurant all closed.
Excellent
10.0
Pros:
The hotel was very clean and the staff was awesome.
Cons:
I did not like the fact that parking was only available in the public parking garage or on the street. Also I had a room on the 7th floor and cars and motorcycles could be heard drag racing on the streets till after 1 in the morning.
Okay
5.0
Pros:
Nice location
Cons:
No fridge in my room
Good
7.0
Pros:
For the price the location was nice ..
Cons:
The elevator was slow ! No breakfast
Okay
5.0
Pros:
I liked the lay out of my room because it almost looked like a One bedroom.
Cons:
I did not like that the rooms typically come with no refrigerator, no microwave, Internet is $10/day, most disappointing of all, the sheets had blood stains on them (both sets that we used) and the towels had hair and stains in them from previous guest.
Good
7.0
Pros:
The staff was great.
Cons:
No refrigerators in the rooms! They don’t adequately disclose that there is no free parking. In fact, parking is a problem.
Good
7.0
Pros:
The staff in the lounge were nice and food was good.
Cons:
Room was very small. Hardly room for luggage.
Okay
5.0
Pros:
Main part of room was nice, bed was nice, and pillows were comfortable. Location was good. Its alright, If your looking for a place to just sleep for the night...weve stayed in better, for less $$.
Cons:
Parking was terrible slim to none.No pool or hot tub.Bathroom and shower was tiny,RV sized.No refrigerator or microwave. Noisy! You hear surrounding rooms and vehicle noise. We were on the 7th floor. Breakfast was nothing special/ continental at best$10
Poor
1.0
Pros:
We liked some of the lobby decor
Cons:
Getting locked in the elevator for 25 minutes. Still waiting for our refund on this hotel. No manager on Duty (it was a Saturday morning that we were checking out).
Okay
5.0
Pros:
Location and it was a very nice hotel. Bartender was very nice.
Cons:
I never had to present my id or credit card at check in or out. Towels were left in room from previous guest and when told about it they just replaced the towels, but never took the dirty ones. Had to wait 1 hr to check in cause room wasn't ready.
Good
7.0
Pros:
Excellent location
Cons:
Bathroom was tiny. No bathtub or mini fridge in room
Okay
5.0
Cons:
The room was extremely small. The bathroom was so small that the tank lid of the toilet could not rest properly on the toilet because it was hitting the wall and sink. The pillows smelled of sweat. We had to put towels on the pillowcase. Disappointed.
Okay
5.0
Pros:
Great location, and the renovations to the hotel have been very nice indeed. The room was spotless and even the elevators were quite prompt.
Cons:
Reception at the front desk was pretty snooty. Yes, we were early, and we understood that. But some courtesy, some advice about when the room might be ready, something besides a supercilious sniff wouldn't have cost that much
Poor
1.0
Pros:
Price ok. Location not bad
Cons:
one full bed! Room specifically stated for two adults 1 one full size bed is completely unacceptable. No option. Very tiny. Hardly room for 1 full bed & TV. Shower ok but no vanity. Barely room for sink and toilet! Very noisy. HVAC fans & street noise
Mediocre
3.0
Pros:
Location
Cons:
Smells like urine in some area
Mediocre
3.0
Pros:
The location of the hotel is great. I thought it was very well appointed but as others have noted, the bathrooms are small.
Cons:
The checkout process was awful. The person at the front desk, was extremely unhelpful and her demeanor was very offputting. She seemed annoyed by our very presence. When an issue came up, she was not at all friendly and made me feel terrible.
Good
7.0
Pros:
Clean and charming
Cons:
Small bathroom and no refrigerator
Good
7.0
Cons:
The gentelman at the front desk was very condisending. I clearly had a print out of my paid reciept for the 4 nights he told me they only had a resurvation for one night. It took 3 times to ask for a manager to get it sorted out. He pouted like a child.
Good
6.2
Pros:
Location & price
Cons:
Food and staff
Mediocre
3.0
Pros:
Location was within walking distance of the convention center
Cons:
1. $25 charge per night for parking!!! 2. Room very small, hard to move around 3. One tiny drawer for clothes 4. No shelf in bathroom for your toiletries 5. Glass shower door was not installed correctly so it kept sliding open.
Poor
1.0
Pros:
Location
Cons:
The system they have for Wi-Fi is not clear and it tricks you into paying $9.95. Told the gal at the desk about it and she couldn''t have cared less, I told her the we wont stay here again because of if she said ok.
Excellent
10.0
Okay
5.4
Pros:
Good location, friendly staff, prompt housekeeping.
Cons:
No swimming pool, there was one advertised. Oddly shaped and non ergonomic room layout.
Excellent
10.0
Pros:
Updated classic hotel. Clean, great staff, quiet, close to everything.
Cons:
The only thing on the downside is I couldn't stay longer.