Hotel Faidherbe

Great breakfast. And the cleaning was good to.

Oh my. The day before I arrived at hotel I sent an email about getting transfer from the airport. When I didn't get an confirmation I called the hotel and explained that I have sent an email requesting a transfer. The hotel staff told me that wasn't possible and I had to get transportation on my on. I didn't mind that and called somebody that could do for 15 000 CFA. When I arrive at the airport I get an email that confirmation on my request for transfer from the hotel. And it would cost me 25 000 CFA. I explained the situation for the guy and he said the hotel will take care of the misunderstanding so I pay the other guy 15 000 CFA and when I arrive at the hotel and explained the situation they said that they were sorry for the inconvenience and that I don't have to think about it and they would resolve it. I even went to the counter later on that day just get reinsurance that it wasn't a problem with that. So when it was time to pay the bill to my surprise they added the transfer which cost me 25 000 CFA. And the staffer asked the hotel manager about it just before he printed out the bill. This was terrible work of the hotel manager. I wouldn't mind paying the transfer if he had been honest about it from the beginning but he waited the last day and not communicating that to me directly. So payed it, because it was not about the money but more about how they handle the situation.