Arora Hotel Gatwick

- Comfort and cleanliness of the room - tick (apart from shower drain -see below) - Good breakfast - tick - Good internet - tick Despite my comments below about things that could be improved on, I would choose to come back here, in the hope that this was a one-off less than totally satisfactory experience.

- Staff seem rather disinterested in providing a great service or making guests feel appreciated. - Tried to order a drink at the bar at 00:30, but no bartender present. Several other guests were there also waiting. Went back to reception to ask for someone to come and serve. Someone did come, but was clearly feeling like there were other more important things to be doing... not impressed - Drain of shower cubicle in the bathroom of #161 leaks badly onto the bathroom floor. A sanitation violation... - Had to query the final bill, to which a 'service charge' had been added. It was explained this was basically a 'tip' to be shared out amongst hotel staff. It could be removed if I so desired. I made the point that this sort of thing should be made clear upon check-in, and not just added to the bill without explanation.

Located close to town

Breakfast was a little expensive and the healthier options were a bit limited