The Pavilions Phuket

Firefly Restarante is a must! The staff and food is fantastic. The lower level staff and lower management are trained well, friendly and always have a smile. engineering banging on the door at 2am and could not communicate in English getting frustrated and shouting at us as he could not communicate -“ we are trying to sleep with our 3 year old please leave quietly, We have accepted the aircon is not working and it’s a sauna...” or when checking out early because of mosquitos in our room the staff were more concerned about the 2 massive bottles of mosquito spray if we have stolen them. No it’s ok, you may keep the spray. Apparently there is an acceptance by the top management there is mosquito issue and they do their best every day to clear them. This issue is not listed on the website, and should be. Other hotels in the area manage this issue way better. This is a health issue.

When checking out early, being refused to wave the mast 3 nights pay and having to pay in full, because the terms and conditions of the website. The hotel forcing us to leave because of our daughter mosquito bites and obviously also charged for food on top. Rather than offsetting against the / nights full accommodation they get and they can resell the room as we have checked out.