Wyndham Grand Chicago Riverfront

Reviews

Pros

"Fabulous hotel with great staff." (in 179 reviews)

"great location, very clean rooms." (in 319 reviews)

"Excellent room rate and location" (in 201 reviews)

Show reviews that mention

+

chicago river

valet parking

magnificent mile

river view room

room service

view of the river

great location

room with river

beautiful view

staff was very friendly

excellent room

room was clean

room size

bed was very comfortable

Excellent

Dec 2018

10.0

That shower in the king room was to die for.

No air vents in the bathroom.
Good

Sep 2018

7.1

The staff was excellent. Very helpful, respectful, and pleasant. The doorman, Mark, had exceptional guest service skills. I felt completely taken care of.

The room was hot and muggy, which didn't change despite having the thermostat set as low as it would go. The elevators took FOREVER. It was not uncommon to wait 10-15 minutes once calling the elevator to have it arrive. Food in the hotel was fine, nothing special and expensive.
Good

Jul 2018

7.4

Don’t use the broken elevator!!!

Great downtown location

An elevator was down for a major overhaul, fine. One of the three remaining was getting stuck on floors for extended periods of time, and we heard it even fell four floors while someone was on it. Customer’s safety is clearly not a number one concern for this hotel.
Excellent

Jan 2018

8.5

Great price and location.

The bathroom was not clean, there was a previous guest's hair all over the shower walls. It was pretty disgusting.
Excellent

Oct 2017

10.0

Great Hotel

Have to say I was pleasantly surprised. The reviews worried me but this hotel is amazing and the staff is very helpful. We arrived late (1:30 am) and was given one of their vacation rentals and were told we would need to move to another room the next morning. They upgraded us to a corner room suite for our full stay. The view of the river was perfect!

Facing the Trump Tower.......
Good

Aug 2017

7.7

Grand

Riverfront central location next to Michigan Avenue. The view outside the window of the river is great, Trump Tower is a matter of taste. The gym is fantastic with nice equipment, a great view and it is empty in the mornings. Hoyt's is a nice bar.

No minibar or snacks for kids. Big complimentary Bottled water, creamer and sugar for coffee are prerequisites for a grand hotel. Parking is tight even with valet parking with congestion outside the hotel.
Good

Aug 2017

6.5

Great location, nothing special

Perfect location, easy access to shopping, restaurants and museums

A/C unit blew like a box fan and was quite annoying and not adjustable, toilet clogged and took time for staff to assist, we had a rental car and parking onsite was convenient but outrageously priced...in hindsight I would have booked elsewhere.
Good

Jul 2017

7.7

Everything in the room will be good! view is the best!!! Location is the best of the best!

When we check in, nobody tell us about breakfast, it is not include. When we check out we we're waiting car about an hour, the gay on the destination almost lost our parking ticket!
Excellent

Jul 2017

10.0

Parking sucked
Good

May 2017

6.5

Great location

A little jaded
Excellent

Apr 2017

10.0

Great Stay!!!!

Check in was a breeze..Location was wonderful, and staff was courteous and helpful.

I can't think of any negatives....
Excellent

Apr 2017

10.0

Hotel and staff were great. Great location! We will book here in the future!

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