Wyndham Grand Chicago Riverfront

The staff was excellent. Very helpful, respectful, and pleasant. The doorman, Mark, had exceptional guest service skills. I felt completely taken care of.

The room was hot and muggy, which didn't change despite having the thermostat set as low as it would go. The elevators took FOREVER. It was not uncommon to wait 10-15 minutes once calling the elevator to have it arrive. Food in the hotel was fine, nothing special and expensive.

Don’t use the broken elevator!!!

Great downtown location

An elevator was down for a major overhaul, fine. One of the three remaining was getting stuck on floors for extended periods of time, and we heard it even fell four floors while someone was on it. Customer’s safety is clearly not a number one concern for this hotel.

Grand

Riverfront central location next to Michigan Avenue. The view outside the window of the river is great, Trump Tower is a matter of taste. The gym is fantastic with nice equipment, a great view and it is empty in the mornings. Hoyt's is a nice bar.

No minibar or snacks for kids. Big complimentary Bottled water, creamer and sugar for coffee are prerequisites for a grand hotel. Parking is tight even with valet parking with congestion outside the hotel.

Everything in the room will be good! view is the best!!! Location is the best of the best!

When we check in, nobody tell us about breakfast, it is not include. When we check out we we're waiting car about an hour, the gay on the destination almost lost our parking ticket!