Macdonald New Blossoms Hotel, Chester

Room was too small and old looking, I have previously stayed in the same suite style and that room was much more spacious and welcoming, the room i stayed in was very cramped and cheap

No staff on reception from 0710 to 0735 so I couldn't check out. Shabby interior Dreadful vie of ac units out of window Dreary breakfast facilities Very poor indeed overall. I won't be going back!

The staff were all very polite and helpful and the location being central located was perfect for us, although both the nightclub and adjacent bar didn't help.

Noise from the nightclub in the basement of the hotel causing us to move room as the noise was very loud up to 4am and then after moving rooms, the second room had a blocked toilet of which the cleaning staff knew of a problem with the adjacent room that suffered the same issue. A bottle of Prosecco was given to us as an apology and upon check out, this was deemed to be sufficient compensation, although the reception took details for a manager to call to discuss this and also took my email address, however as yet no contact has been made. Breakfast was not too good either and was very basic full English style which was not very big. The hotel restaurant was also closed, although this did not affect us too much. No reference to the nightclub was mentioned on your site or the hotels and only mention to some street noise. Reception and bar were also not fully manned and this offers some security risk.