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-Breakfast is good. -Bed is comfortable . -The bellboys are good looking and friendly. -Chinese restaurant, the food is very delicious!
Several details ruined our entire stay. No service mind in general. - I booked a Deluxe king room for 3 nights here on booking and the check-in staff suggested us to pay extra to upgrade to a Gold suit which we did, but the problem is they didn't inform us we need to pay for our 12years old son's breakfast fee. We could just book two Deluxe king rooms instead. -No executive lounge use rights from our extra pay upgrade, but book directly from booking you will get. The price is about the same. -We ordered a chief's recommended kimchi soup from the Japanese restaurant, the recipe of the menu has written very clearly that there's squid in the soup, but no squild at all, not even a taste of squid!!!!! How they solve the problem after we asked....no one told us why and they did nothing about our doubts. In the breakfast restaurant, the baker was just standing there and talking with one guest for 15 minutes and he did ignored another guest made one of the food pliers dropped on the floor. And they never replace it. So the next guest can continue to use it. Welcome to the Fairmont Chengdu! -Jan.2nd morning around 6:50 when I took my plate to take food, right in front of me, behind the food table. One of the chef expectorated really loud. And another two chefs came they started to chat, one of them was swearing loud: F**k your mum's pus*y! in Sichuan dialect"***ni ma mai P". Is that my fault to understand their dialect ? Those shouldn't be the services you get in a 5 stars hotel, especially an international brand like Faidmont!
Impeccable accommodation and daylighting is excellent. Wonderful bedroom They have a great golden service team, everyone of this team will offer enthusiastic service. I would like choose the hotel again for my next homely stay.
Everything was so great! Definitely i'll choose Fairmont Hotel next time :)
staff are great!
the power socket was not functioning in the bathroom and then in the suite the power socket and the hair dryer was not easy to plug in for it to work either
Breakfast and cleanliness and staffs
The location is far from shopping
Fairmont Chengdu is located in the golden business circle, adjacent to CBD Financial District and a 25-minute drive from Chengdu Shuangliu International Airport. The hotel's contemporary design is combined with the elements of local Bashu cultural. Our spacious 336 room hotel features Chinese, Japanese and Western restaurants & bars offering innovative Asian and Western cuisine. Step into Manhattan located on the top floors of the hotel and enjoy the panoramic view of the city from its highest point.
based on 3,790 reviews
Things to know
- Professional service
- Modern Hotel
- Nice building
- Luxurious Hotel
Policies vary by room type and provider.
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Most popular landmarks
- Chengdu United States Consulate 8.2 km
- Sichuan University 8.9 km
- Wuhou Ci 10.8 km
- Tianfu Square 11.9 km
- Renmin Park 12 km
- Sichuan Museum of Science and Technology 12.1 km
|Mian Yang||116.4 km|
|Deyang Bus||70.7 km|