10.0 Excellent2 Jun 2021
Pros: Drop-Off super easy & Easy communication (whatsapp)
2.0 Mediocre30 Apr 2021
Pros: Size of the car was goodCons: Everything, my worst experience ever. Do not rent from here under any circumstances. The car stank of cigarets and they refused to give me another. I choose to rent the car without extra insurance and to put a 600eur deposite if something would happen. When i arrived they told me that i can not get the car without buying extra insurance?!?! They gave me the car with NO gas (i have picture proof) even tho my booking says FULL to FULL. When i told it to the company they said “the normal is no gas to no gas”! Wtf!?! How stupid can you be?! When i told them that this is basically fraud, the womman in the counter said “well sometimes it happens”. Like its okay too fraud your customers? Listen to my advice, if its 300eur more expensive at for example europecare, take it. This is not worth the fighting and the humiliation they put the customers through. In the end i feel bad for the Romanian people, its people like this that gives the wonderful Romanian people a bad reputiation all over the world. This kind of people in this car rental company would sell their mother for 20eur.. its so sad
5.6 Okay7 Nov 2019
Cons: Even though we called and confirmed reservation with Payless, and the local office in Timisoara, they still said there was no cars available. Then when it was time to pay, the Timisoara tacked on a bunch of fees and we ended up paying triple what we had reserved it for. The agent told us to either pay or leave.
3.2 Mediocre17 Sep 2019
Pros: it ran.Cons: WAS NOT a BMW equivalent as advertised. 210,000 mile, old, no horn, dirty, tire low on air, 1/4 tank of gas at pickup...expect a response from you Payless because I GOT LESS.
3.6 Mediocre17 Sep 2019
Pros: it ran!Cons: Car was old & dirty, horn did not work, only had 1/4 tank of gas at pickup, a tire was low on air, wasn't really the BMW or equivalent. I would not do that again and KAYAK being a part of that does not represent you well. I would expect some type of refund. OH and it had over 210,000 km on it.
2.4 Mediocre27 May 2019
Pros: Nothing. Never ever rent a car from Payless again.Cons: Everything. We have never experienced such an impolite customer service. Not to mention when we went to pick up the car the office was closed.. We had to return the next and change our plans but we didnt get even an apolozige. They just asked what we want from them, a hug? This should never happen.
2.0 Mediocre29 Mar 2019
Pros: n/aCons: flight got delayed by 4 hours, the car was not available when i went to pick it up, and no other options were available. Very poor costumer service
2.0 Mediocre11 Feb 2019
Pros: NothingCons: No amex payments accepted, $1500 deposit...!?!? A scam basically