Tessera Car Hire

Cons: Extremely slow. Didn't have suitable car despite over two months reservation. Annoying counter person. Took over an hour to get on the road.

Different than advertised

Pros: That I could call someone

Cons: That there were surprises. I rented certain cars and the difference of what I actually got was so much people had to sit on each other’s lap and hold luggage for almost two hours. This is after I called to make sure I was getting the vehicles we needed. I was renting for a trip in a foreign country and it was very frustrating. I was also told when I called that I needed to pay for someone to stay after hours for pick up. When I arrived they told me that I didn’t need to do that. (That may be with the rental car place) but it was a waste of money. I didn’t like my experience ordering the cars as I had to order twice instead of once when getting two vehicles. That was inconvenient and confusing because it was not obvious when making the order.

Will try to avoid Avid/Budget hence forth.

Pros: The car was fine/no problems there. It was clean and the rental rate was excellent.

Cons: At the time I made the reservation, I purchased the rental coverage offered by Allianz Travel Insurance through Kayak. The agent first told me there was a 3500 euro deductible that could be eliminated for a 35 euro per day charge. When I declined that he offered a 700 euro deductible at a cost of 5 euro per day. I declined that as well explaining I had pre-purchased coverage. Were I not the type of person who reads, I might have been talked in to paying this fee for useless coverage. I will allow that the agent might not have been aware of the Allianz coverage because I did purchase it through Kayak, but that is an issue with Budget and their training, not mine.

Slow service, poor lighting, torn seat belt, broke

Cons: Torn seat belt = safety hazzard. Dark parking lot means you can't inspect car. Budget are thieves. Use another company