Cons: Never received a final copy of bill as attendant was the only one working the return/rental lot.
Pros: My car was available on time and I was offered a discounted rate to upgrade to a higher category car.
No issues with drop off in a different location.
Pros: Nothing
Cons: When returning the car I was hassled by the agent for an unknown scratch on the front bumper. I told the agent I did not walk the car with the original agent upon rental because I got full coverage insurance. The agent told me great but if insurance declines it for any reason it's my responsibility. I got upset at this point and he said read the fine print that I needed to walk the car on my own and go back and and gave it added to the tiny print of listed known dents. Anyway after some back and forth i refused to sign and he told me to have a great day and walked away. I'm waiting to see if they charge my credit card. The scratch did not happen while I was driving it.
Cons: Rental Car signage at Venice Marco Polo airport is very poor.
Hard to tell where to go for pick up. Lots of unnecessary walking.
Similarly, not clear exactly how to return cars (I've rented many dozens of times). Signage poor. No expiation at time of rental.
Nonetheless, car clean functional, smooth operating.
Cons: Always hidden fees
Cons: Never received a final copy of bill as attendant was the only one working the return/rental lot.
Pros: Nothing
Cons: When returning the car I was hassled by the agent for an unknown scratch on the front bumper. I told the agent I did not walk the car with the original agent upon rental because I got full coverage insurance. The agent told me great but if insurance declines it for any reason it's my responsibility. I got upset at this point and he said read the fine print that I needed to walk the car on my own and go back and and gave it added to the tiny print of listed known dents. Anyway after some back and forth i refused to sign and he told me to have a great day and walked away. I'm waiting to see if they charge my credit card. The scratch did not happen while I was driving it.
Cons: Always hidden fees
Cons: venice airport location very confusing, no clear directions, going up and down tight elevaators, and being redirected to two buildings one for check in and the other one for returning without assistance? Had to negotiate at the desk for a different car booked on internet without a lot of choices available. Overall, a mediocre experience
Best European rental yet
Pros: Very courteous staff. I was expecting chaos at the Venice rental location but was pleasantly surprised
Cons: Extremely slow. Didn't have suitable car despite over two months reservation. Annoying counter person. Took over an hour to get on the road.
Different than advertised
Pros: That I could call someone
Cons: That there were surprises. I rented certain cars and the difference of what I actually got was so much people had to sit on each other’s lap and hold luggage for almost two hours. This is after I called to make sure I was getting the vehicles we needed. I was renting for a trip in a foreign country and it was very frustrating. I was also told when I called that I needed to pay for someone to stay after hours for pick up. When I arrived they told me that I didn’t need to do that. (That may be with the rental car place) but it was a waste of money. I didn’t like my experience ordering the cars as I had to order twice instead of once when getting two vehicles. That was inconvenient and confusing because it was not obvious when making the order.
Excellent value.
Pros: Great value, easy turn-in. Friendly and kind staff.
Cons: Bit of a wait at check-in, but not bad.
Will try to avoid Avid/Budget hence forth.
Pros: The car was fine/no problems there. It was clean and the rental rate was excellent.
Cons: At the time I made the reservation, I purchased the rental coverage offered by Allianz Travel Insurance through Kayak. The agent first told me there was a 3500 euro deductible that could be eliminated for a 35 euro per day charge. When I declined that he offered a 700 euro deductible at a cost of 5 euro per day. I declined that as well explaining I had pre-purchased coverage. Were I not the type of person who reads, I might have been talked in to paying this fee for useless coverage. I will allow that the agent might not have been aware of the Allianz coverage because I did purchase it through Kayak, but that is an issue with Budget and their training, not mine.
Cons: venice airport location very confusing, no clear directions, going up and down tight elevaators, and being redirected to two buildings one for check in and the other one for returning without assistance? Had to negotiate at the desk for a different car booked on internet without a lot of choices available. Overall, a mediocre experience
Cons: Extremely slow. Didn't have suitable car despite over two months reservation. Annoying counter person. Took over an hour to get on the road.
Different than advertised
Pros: That I could call someone
Cons: That there were surprises. I rented certain cars and the difference of what I actually got was so much people had to sit on each other’s lap and hold luggage for almost two hours. This is after I called to make sure I was getting the vehicles we needed. I was renting for a trip in a foreign country and it was very frustrating. I was also told when I called that I needed to pay for someone to stay after hours for pick up. When I arrived they told me that I didn’t need to do that. (That may be with the rental car place) but it was a waste of money. I didn’t like my experience ordering the cars as I had to order twice instead of once when getting two vehicles. That was inconvenient and confusing because it was not obvious when making the order.
Will try to avoid Avid/Budget hence forth.
Pros: The car was fine/no problems there. It was clean and the rental rate was excellent.
Cons: At the time I made the reservation, I purchased the rental coverage offered by Allianz Travel Insurance through Kayak. The agent first told me there was a 3500 euro deductible that could be eliminated for a 35 euro per day charge. When I declined that he offered a 700 euro deductible at a cost of 5 euro per day. I declined that as well explaining I had pre-purchased coverage. Were I not the type of person who reads, I might have been talked in to paying this fee for useless coverage. I will allow that the agent might not have been aware of the Allianz coverage because I did purchase it through Kayak, but that is an issue with Budget and their training, not mine.
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Tessera are Alamo (8.7, 6459 reviews), National (8.2, 3236 reviews), and Advantage (6.5, 8310 reviews).
The only car hire company that offers shuttle or pick-up services from Marco Polo Airport to off-airport locations is Europcar.
Take a look at our extensive car hire location map to find the best hire cars near you.
