Pros: Great friendly folks to work with at agency. No problems with car, even with their poor roads that take a toll on the cars. Very pleased.
11 Dec 2016
Pros: Easy going, Friendly staff- easy airport drop off. Good island vehicle, no problems of any kind. Renting a car in Antigua is a different experience than renting in the USA. Just slow down and roll with it on 'Island Time'. I recommend taking the full insurance. Cost an additional $20. usd per day but you don't want to be dealing with vehicle damage in the Islands.
Cons: Tires a bit worn but not bad for island vehicle. The car was fine, it's the roads that are in tough shape.
28 Jan 2017
Cons: We got to Antigua and we're told that we could only get the car we booked for more money because they have overbooked. They made a mistake and then they wanted us to pay more money for what we booked. It took us over 2 hours to figure out a different car and to pay a couple hundred more for it.
We will never go with budget again.
31 Jan 2017
Junkiest rental I've ever had
Pros: The A/C worked good.
Cons: Car was ancient with over 47,000 miles. Wheels were a mismatched and mis-sized set of balding tires. Brakes squeaked. Radio didn't work. Didn't have a jack until I noticed and asked for one. When I didn't use the car for a day, the battery light came on (but at least still started). And this was the better car I got when I returned the first car they gave me because the speedometer didn't work and the engine light was on.
7 Aug 2017
Budget Rental company name should be changed to rent a wreck
Cons: The mini van that was sourced through Kayak and Budget as issued to me with no other choice available was a very beat up and dented all the way around the vehicle, tires bald and rims dented. I had to add air to 2 of the tire 3 times during my weekly rental. The brakes had half their stopping power creating very concerning situations. The air condition never brought the interior of the vehicle below 75 degrees. I complained to the Budget rental location at the time of pick up and they claimed that the damage happened recently. I asked them how can they explain the rust in the dents if it happened recently? I was charged $830. from Kayak and Budget for a vehicle that was dangerous to my family. They vehicle had no right being rented in their fleet. The Kayak website showed a nice white mini van. Kayak and Budget did the ultimate Bait and Switch and ripped me off at the same time! I'm writing a letter to Trip advisor and also to the Antigua Board of Tourism about Kayaks and Budgets deceptive vehicle marketing. Should you require any additional information please feel free to call me (267) 738-7074 or Jamesrbell123@aol.com. Thanks Jim Bell
14 Jan 2018
Budget handed us off to Dollar Rental
Cons: Budget didn’t have any cars on arrival, told us to go to Dollar. Terrible car, dents/scratches Every panel, missing trim, fogged headlights, had tire issue was told now MY responsibility (not one was above 15psi), bad wipers made it harder to see.
Pros: 3dr Rav4,Car was rugged and prefect for the narrow, pot hole filled roads of the island. The rental office is in a small building just south of the terminal, don't expect much. Except expect nice people that will get you going and loaded up for your island adventure.
20 Jul 2017
Car rented was not same category as car booked
Cons: I booked through your platform a SUV 4 door, 5 pax, 4 bags. I got the smallest existing 4WD (Suzuki Jimny) 3 pax , 2 bags. I had booked this one a bit more expensive than others offering for the size . very dissapointing . It does not seem to be Thrifty's fault, but Kayak's.
Pros: Car was filthy, bad breaks ans suspension. Our hotel concierge had them bring us a new car which was better but that says very little. I would recommned having your resort book a car for you- they seem to get better cars.