Redmond Car Hire

Great customer service. Car not cleaned before ren

Pros: The customer service, ease of pickup and drop off was excellent. Very happy with the transactions! No hard upselling and we were in and out within 5 minutes. Small airport and no wait time in line to pick up. Drop off was during early hours and we only needed to park the car and put the keys into a drop box. VERY HAPPY with ease of renting/customerservice/ease of drop off.

Cons: Car had not been cleaned at all before our renting it. Dash had soda spill and was sticky. Seats were marked up and had crumbs all over the back seats. Inside window was so dirty, we at first ran the defrost because it was just fogging up. Outside was dusty. Sonata didn't have fabulous pickup and at the seats weren't terribly comfortable. This doesn't reflect on Enterprise, just the actual make/model of the car.

Wouldn't rent to us when we got there

Cons: Even though we had called to make sure that we could use our debut car, when we got there, they said no. Went to the Avis counter next to them and walked out 5 minutes later with the keys.

HORRIBLE!!!

Pros: the car was nice

Cons: i was charged $101.55 when i was quoted $57.00(i paid for the insurance separate from these charges.) i have a ten month old child that i had to carry her and a car seat from my own car to the rental when i picked the car up(no help at all when i asked if someone could help me) and same when i dropped the car off. AND the maintenance required light came on in the morning of the second day!!!!( i had it a total of 14 hours when it came on). i wont rent a car from enterprise again if i have no help and am charged almost double what i was told through kayak.

Great Team member but lots of computer problems.

Pros: With no line at the counter it took almost an hour to book me because there were problems with the reservation from Kayak. A new reservation had to be made from scratch then we had rate problems. It all worked out but with a great delay from 11:30 at night to 12:30 in the morning. The Chevy was clean and new. But I am 5 foot 7 and I kept hitting my head on the door frame getting in. I would never buy a car like that. I also think I was charged for car insurance separately from Kayak and it was deceptive in how it appeared on the site. So I will wait to see my credit card and if that wen thru.

Cons: Absolutely nothing.