Recent reviews
- All reviews
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- Neutral
- Negative
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10.0
Pros: The truck!
Cons: Nada
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9.6
Pros: Nice customer service, easy access to car and good pricing.
Cons: The car had some garbage caught between the sides of the chairs. It wasn't thoroughly cleaned.
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4.0
Cons: The return employees had us move the car to another spot because they were busy. (Didn't see any real action going on.) Then they had us move it again. Nobody went through the features when we picked it up.. We couldn't get the back hatch open and it took the service station attendant five minutes to figure out the gas cap release.
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8.0
Pros: The car itself - it was perfect for our needs and drove well. Also the staff and service at the counter in Redmond - could not have been better. Price was good.
Cons: Budget Corp. We had weather delay in flights, missed connection, could not get to Redmond, and had to cancel the first day's rental. The Budget phonetree is TERRIBLE. Most phonetrees are bad. This one is truly exceptionally awful. Budget was totally unhelpful when I reached them because the reservation was made through Hotwire. Hotwire likewise was then totally unhelpful, said I needed to call Budget. Ridiculous. Only when I finally reached the rental counter in Redmond did I get any help at all. They were excellent.
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6.0
Rude agent
Cons: Agent put me in an economy car even though I had an intermediate reservation. I had to go back to switch it out, at which time the same agent told me I had agreed to the economy car (untrue) and started giving me attitude about the situation. This wasted an hour of my time have go back to switch cars.
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2.0
They Didn't have a VAN
Cons: They said they didn't have a van to Rent and didn't receive anything from Kayak....
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2.0
Didn't honor my reservation
Cons: Booked with Kayak online and when arrived they would not honor the reservation and said they didn't have any cars.
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10.0
Front wheel drive
Pros: My Ford Focus handled the snow covered mountain roads without once slipping or sliding. Excellent tires and I was impressed with the vehicles handling in rather poor road conditions ... record snow eve t!
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9.2
Pros: Overall quick, courteous out and in, car was new and clean, ran well
Cons: Couldn't find how to adjust steering wheel or outside mirrors, no manual in car
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10.0
Pros: Excellent service
Cons: No complaints.
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10.0
Pros: The truck!
Cons: Nada
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9.6
Pros: Nice customer service, easy access to car and good pricing.
Cons: The car had some garbage caught between the sides of the chairs. It wasn't thoroughly cleaned.
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10.0
Front wheel drive
Pros: My Ford Focus handled the snow covered mountain roads without once slipping or sliding. Excellent tires and I was impressed with the vehicles handling in rather poor road conditions ... record snow eve t!
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9.2
Pros: Overall quick, courteous out and in, car was new and clean, ran well
Cons: Couldn't find how to adjust steering wheel or outside mirrors, no manual in car
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10.0
Pros: Excellent service
Cons: No complaints.
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4.0
Cons: The return employees had us move the car to another spot because they were busy. (Didn't see any real action going on.) Then they had us move it again. Nobody went through the features when we picked it up.. We couldn't get the back hatch open and it took the service station attendant five minutes to figure out the gas cap release.
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6.0
Rude agent
Cons: Agent put me in an economy car even though I had an intermediate reservation. I had to go back to switch it out, at which time the same agent told me I had agreed to the economy car (untrue) and started giving me attitude about the situation. This wasted an hour of my time have go back to switch cars.
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2.0
They Didn't have a VAN
Cons: They said they didn't have a van to Rent and didn't receive anything from Kayak....
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2.0
Didn't honor my reservation
Cons: Booked with Kayak online and when arrived they would not honor the reservation and said they didn't have any cars.
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