Pros: No prepayment and no direct loss from not completing the booking.
Cons: Difficult to find since the rental location stated in the itiniary does not exist.
Visa card not accepted even though the reservation was created with a Visa card. Mastercard from other person than renter not accepted. Changing reservation to another person (with Mastercard) required a new reservation, and then the rental price was more than double the original amount.
4 Aug 2017
Beware of Kayak/ACE car rentals in Italy
Pros: It was a good deal and reservation process was smooth.
Cons: Appalling follow up of our reservation, nobody at airport had ever heard of the rental company ACE. At great cost I called Kayak USA from my cell, they were not helpful at all and insisted that the rental company was In the airport building - which it isn't. They couldn't provide a local telephone number. The bus service to car rental company terminal had never heard of ACE either. Two wasted hours at airport causing immense frustration. Finally found out, by chance that car was with the company GOLDCAR and not ACE as per documents. getting the car not easy as had to refill in manually all the information provided previously. Was told my credit card (Visa infinite with 5000€ month spend !) not acceptable - they wanted cash for the bond. Car had more damage than appeared on documents (done in office) and had to get someone out to check. Not a good experience at all. Three days later mechanical issues (speedometer didn't work). Spend several hours trying to get assistance from the two numbers printed on contract. Appalling and indifferent customer service - they said to come back to airport (a three hour ride both ways). NEVER AGAIN.
6 Aug 2017
Cons: I was not notified that Ace would not accept cash or a debit card or Discovery Card. I was left with no vehicle and had to rent a car for 800 euros when I thought I was going to get a vehicle for 300 euros. Also, there was no reference that Ace would be called something else, which I can't even remember now, I think my mind has repressed this terrible experience as a protective coping mechanism. We went back and forth on a shuttle, and thankfully, someone knew that Ace went be another name in Pisa. Would not recommend.
Cons: Nobody around the parking lot to walk around car to check for damage. Of course on dropoff they mention "not reported" damage that was already there when I picked up the car.
12 May 2016
A bad start to the hire
Pros: I got a new car and it was ideal for my nees
Cons: The performance at collection at Edinburgh was poor.
"my system is down"
"you've arrived 30 minutes too early"
"stay in the queue if you're not a priority customer"
The whole process took far too long and felt inefficient