Muscat Car Hire

Cons: The car quality was not that much, it was for 24 hours and there was noises from the car since I pick it

Cons: The rental car pickup process was still slow. A lot of writing on the contract by the clerk at the counter which negates the online reservation work that I did. Seemed very redundant and time-consuming. You expect a quick pickup process and to be on your way.

Cons: They add 5 oman riyal for the parking befor I received the car The time to dropping the car its take very long time coz he wrote manual Car was very small and not what i rent online

Cons: Pick up and drop off was slow, I wanted to opt out of insurance (credit card covers it) and they didn't seem to know how to do that, no one around to receive the car at drop-off.

Cons: Limiting mileage to 200km a day is annoying. I didn’t need more but it made me feel like I was renting from easy-rent-a-car.

Cons: The attendant failed to give me a ticket to exit the parking area, and when the exit gate wouldn't open without one, I had to back the car up a ramp and around several corners, park the car and walk back to the rental counter to get one. Then she failed to tell me I would need it on the other end to enter the garage when I returned the car. They charged me an additional 1/2 OMR (a small amount) which was no big deal , but they insisted it was my problem, not theirs. The check in procedure took about 30 minutes and put me close to missing my flight. Back home it would have taken 30 seconds. The car upholstery was dirty. There is an additional charge of 5 OMR = $12.50 for parking that was not included in the quote

Cons: That i had to call them few times in order to unlock my deposit after checkout.

Cons: Poor signage at airport led to mistakes and extra time to find drop off. Unnecessarily difficult, but this is for all rental cars at MCT, not just Dollar.

Cons: There was no car available on the pickup date. After 2 hours waiting I was provided with a small car, and I had to come back to airport the next day to change the car. This time I was given a proper sized car however lower class (I booked a premium car I was given a standard). no apologies by dollar

Cons: The reservation mentioned unlimited mileage and when picking up the car, the company tried to impose a limit. Then, they were extremely slow bringing the car - we had to wait more than half an hour after finishing all the paperwork. Drop off was smooth.

Cons: Scam. Car advertised by Dollar as SUV however no whatsoever off-road functionality. Just looks. Totally unsuitable for Oman roads for which an SUV is required. Dangerous. Stay away.

Cons: 1 person on the desk to serve everybody: +30min waiting to pickup the car. Supposed to be upgraded... i think I have been rather downgraded. No check at dropoff and when i insisted, 1 person (speaking neither english nor arabic) came with me just to take the car and park it in the good place... hard to have a paper with "ok accepted"... hope not to have any surprise in the future (ghost bills!)

Cons: Firstly I booked the Mazda car. But they gave me Nissan Sunny and telling me that this is an upgrade. In fact I'm not so familiar with the car range whether or not it is really an upgrade. But overall the car condition is good. I just thought that this kind of contradiction can be avoided. Nobody informed me in advance we should clean the car before returning. In fact we didn't make the car too dirty but just some sand on the car carpet and dirt at the external car body. This is very usual for the customers who hired the car for 4 days. Eventually they just charged OMR5 just for the cleaning. Last but not least, during the pickup the staff asked me to park at P2 when I return the car. I follow exactly their instruction but during the care return, they wanted me to pay for the parking fee OMR 0.500 and I'm not happy. I explain that this is what they asked to park here. Eventually they refund me the OMR0.500

Cons: I want a refund!