Jackson Car Hire

Cons: Promised 4 WD. Instead offered 2 WD. Promised on demand airport transfer. Waited 20 minutes. Sad.

Cons: Alamo office is a loooong ways from the airport.

Cons: Long drive between airport and pickup location.

Cons: The office is 20 minutes away from the airport. I knew it was a shuttle but I didn't know it was that far away so not the most convenient

Cons: Prefer airport drop-off instead of having to rely on a shuttle because then a few more things can go wrong and delay your trip to the airport.

Cons: At drop off airport, no attendants or instructions in return lot. Had to guess what to do to complete return.

Cons: We had a flight delay that got us into the Alamo line just under 24 hours late for pick up. We were stressed that our rental fee would go up. We were horrified to learn that had we been five minutes longer our charge would have doubled. I would reconsider that policy. Especially when travelling depends so much on weather, flights, etc.

Cons: Drop off was not at airport!

Cons: Offsite lot could use some improvements...mostly gravel with lots of potholes and quite cramped, especially when customers are picking up vehicles at the same time as dropp-offs are occurring.

Cons: That they charged me almost $100 to fill up 1/2 tank of gas!!!

Cons: The price was ridiculously high! Had to get a larger vehicle than was shown on Kayak because that model wasn't available and that drive the price up tremendously. The options were extremely limited at this very small office. More than double the price quoted to me on Kayak. Just because Jackson Hole, WY is a popular destination is no reason to price-gouge customers. The pick-up location is downtown in a very small area. The airport would have been much more convenient.

Cons: I had my brother drive over an hour to drop me off to get the rental car from Dollar and was told I did not have unlimited miles unless I had a plane ticket even though the reservation was made with unlimited miles. I felt that was deceptive and very unprofessional.

Cons: Car did not have windshield wiper fluid.

Cons: They don't accept Debit Cards. Both my cards are VISA/MASTERCARD and include $30,000.00 of rental car insurance but they still wouldn't accept them (and one was from my Boeing Credit Union!) Credit cards are a thing of the past, this is 2016.

Cons: Not a car for winter

Cons: Not pleased with the policy that Local's aren't eligible for unlimited miles- seems counter productive to discriminate against locals when normally local businesses want and appreciate it.

Cons: No problems--seemed like huge jump up in price from regular car (Toyota corolla, which was fine) to AWD or SUV, which we might have needed in bad weather.

Cons: No instructions on the car (figured it out!). The left rear tire leaked & required fill-up x2.

Cons: Gas 1/2 full and no washer fluid but otherwise excellent!!

Cons: the car was not clean when we got it however the attendant said we could wait to have it washed and it would take about 20-30 minutes and she would get it cleaned up

Cons: Efficient service, friendly staff, convenient location

Cons: First car I got drove out of the lot and the low tire pressure light came on. decided to take back in case there was a tire issue. Upgrade to a new pick up drove in to Jackson Hole and tire pressure light came on. Filled tire but on way to SLC had to stop 4x to fill tire

Cons: I booked a car to pick up at Jackson WY and drop it off at Salt Lake City. That's 300 miles. They provide only 200 miles and charge 30 cents per extra mile. I found out this information when I was at the front desk. It's a scam. They should provide enough miles for the trip.

Cons: Apparently a full-size car is a Subaru Impreza hatchback. Barely held the luggage for four of us. Off site location in Jackson, Wyoming is 20 minutes from airport.

Cons: The rental office/pick-up/drop off point was very far from the airport and required too much time. It would be much better to have the facility at the airport. The Nissan Sentra we were given is a bit small to be called "standard".

Cons: The car was very dirty on the inside. Large grease smears on the center console and driver door. Looked like someone was eating fried chicken. Crumbs on the drivers seat. Had to personally clean it before I could sit in the drivers seat.

Cons: too much hard sell on the options, insurance, gas, upgrades etc staff was pleasant but late at night after all day travel the pressure was inappropriate

Cons: We ordered a Toyota 4 Runner (or similar) and got a Jeep Cherokee. A Jeep Cherokee is not even close to a 4 Runner. A 4 Runner has a third row plus it is longer with more storage space in total. This vacation was a lot of driving around the Teton's and Yellowstone, about 1000 miles total. We had 5 people, my wife and I along with our 3 teenage daughters (15,15 & 17). The kids were jammed in the 2nd row for long periods of driving and the luggage barley fit when we needed it too. The Hertz desk personnel offered a Chevrolet Traverse but at an additional $30/day. This actually is an equivalently sized vehicle and I don't believe we should have been charged more for it....thus the bait and switch.

Cons: After the drop off and while seated at airport, get a call about a tow hook on the car. She states it wasn't there before but i tell her i drove the car every day with no mechanical issues or anything that would require a tow. Since im at the airport im upset that i can't see what she's taking about and I was told that they would take it to the auto shop and decide if there was damage to the car?! Im telling her i drove it everyday with no issue. I live in PA and don't feel like having to stick around another day to settle this issue and i most certainly will not allow to be charged for something i didn't do. I'm upset because how am i supposed to check for marks and dings before i take the rental AND now i have to check under the car too?! Its ridiculous. This better not be their way of scamming people.