|Value for money||8.8|
|Distance to city centre||8.2 km|
|Nearest airport||Charlotte Douglas|
|Distance to airport||3.8 km|
|"Love the spacious rooms!"||(in 127 reviews)|
|"I really loved the hotel."||(in 30 reviews)|
|"all clean and nice staff."||(in 141 reviews)|
|"Booking.com claimed indoor pool there"||(in 5 reviews)|
|charlotte||in 10 reviews|
|clean room||in 276 reviews|
|close to the airport||in 83 reviews|
|desk clerk||in 41 reviews|
|early flight||in 15 reviews|
|favorite places||in 4 reviews|
|free breakfast||in 163 reviews|
|hold on my card||in 12 reviews|
|living room||in 9 reviews|
|parking and a free||in 20 reviews|
|pool was only open||in 23 reviews|
|shuttle to airport||in 52 reviews|
|staff was friendly||in 267 reviews|
|stay in a hotel||in 82 reviews|
Key didn’t work twice, room had an odor, and it was 2 doubles, I booked a king. Staff could have cared less.
Level of Service
This was a business trip for myself and business partner. I will never forget Anika, the front desk host. I have never seen someone work so hard. She catered to our every need and ensured we were taken care of. She always asked if we needed anything and was always visible just in case we did. She worked the front desk to check in customers in addition to taking our orders for food. The hotel room is a bit dated, but very clean and spacious. I would most definitely recommend this hotel as a great place to stay. The proximity to the airport was also a plus. The food was ok as I have had much worse at other hotels. Anika made our stay very pleasurable as she made us feel very warm and welcomed.
The hotel is a bit dated and the elevator and internet connection was slow; however, the room was very very clean and spacious and the office chair was very comfortable.
We made last minute reservations and there was no problem. Cost was reasonable. Shuttle to airport was invaluable -- on time, courteous drivers and available at convenient times.
Desk crew was a little frantic, especially since it was not very crowded.
Quiet. Friendly. Nice room.
Needs smoking area for each floor.
Our only complaint was some grape stems found on the floor behind the foot stool and extra conditioner left but no shampoo on second day.
I liked the cleanliness of the room
The power went out and it was 80+ degrees in my room.
A step up!
We typically stay at a Choice Hotel when we travel, but the wifey wanted to "step it up" for our weekend getaway, so we stayed here. The check in was really quick, room was spacious, & location was close to everything we like to do, such as shop, eat, and sightsee. The hotel is worth the price and now I think we will always step it up when we travel. Staff very hospitable. Even the housekeeper wished us best when we were checking out. Highly impressed!!!
Shower was a bit small. I'm a big and tall guy, and shower was a bit snug. A microwave would be nice in the room.
Nice hotel, close to the airport. Big, spacious room with comfy bed. Breakfast was OK. Not so expensive compared to other hotels similar to this.
Few tables to have breakfast.
I loved that the hotel was very clean and offered food 24 hours.
Rooms feature the Hyatt Grand beds, state-of-the-art media and work center with a 42 inch flat panel HDTV that easily integrates with laptops and other devices, a comfortable cozy corner L-shaped sofa-sleeper, wet bar and bathroom vanity upgraded with granite counter tops. Enjoy complimentary hotel-wide wireless high-speed internet. World of Hyatt members can enjoy our complimentary breakfast when they book an eligible rate.
Based on 1,758 reviews
Policies vary by room type and provider.
|Charlotte Douglas||3.8 km|
|Concord Regional||28.9 km|