Awesome stay in every way...from the Valet to the room service...would stay again if given the chance Security was also commendable
The location was great, with an awesome view to boot. The room was comfortable and clean.
I felt like I was staying in a cheap motel next to the highway when the occupants in the next room turned up their music and partied into the wee hours of the morning. The walls were thin enough to hear laughter, cursing, and singing... was very disappointed to not have a restful time.
Staff very professional but not flexible
The room ... The bell hops
Air conditioning in room couldn't get below 72 degrees
Amazing hotel, amzing location
Was just passing through NC and needed a nice hotel gor decent price and I was amazed at the deal I got on a hotel that in my book should be 7 stars!!!
Rooms.were spacious and modern, beds and pillows are very comfy, batrhoom very cool!!!
My husband and I decided to book a room somewhat last minute on a holiday weekend. It was our 6th wedding anniversary & we were looking for something a little different than the past years celebrations. The first night, we were on the 5th floor, in a comfortable room with nice amenities. The next day, we decided to book another night & had no problems doing so very easily. My husband spoke to an employee in the lobby about possibly switching rooms so that we could see the fireworks. While we couldn't get a room on the side of the building where they shot off the city's fireworks, we got a great room on the other side of the building where we could watch all the fireworks on the horizon going off for hours. They gave us a sweet gift bag with snacks & since we were moved to the top floor, we also got access to the executive lounge, where we had access to free breakfast & all the other amenities offered there. It was great & we really appreciate all the help from the staff for making that possible.
While we had one night of parking comped, the $20 a night parking fee seems a little steep to me. We live in a small town where there aren't even meters for parking, so that's a bit of an adjustment.
A fine place to stay
The staff was so welcoming and courteous we felt very much at home the minute we arrived!
No late dining in hotel. However there were LOTS of great places within 2 blocks
Excellent Customer Service
The staff was great. Always friendly and helpful. The location was perfect for our needs (we were attending an event at the convention center). The executive lounge was an excellent place for coffee & breakfast with a nice view of Charlotte.
Our A/C in the room did not work. We called the front desk and they sent a gentlemen up to fix it. He came in, changed the filter, told us it was working now and left. However, the room never cooled down and I called down again. Unfortunately, we had left the "do not disturb" sign on the door from that morning and the technician was not permitted to enter the room. (we had left for the evening) So the air conditioning was never repaired and the only downside to our stay was a very hot room.
Horrible service. Ridiculous terms and rules.
Being charged over $200 for a false noise complaint, TWICE. Not even informing us about the charge whatsoever. Really selfish staff.
Close proximity to restaurants and sites,
Long wait to check-in
It was very clean secure and had a friendly staff
Parking deck was 6 foot eight inches and had to pay twenty dollars to park my van overnight
When traveling to Charlotte, North Carolina for business or pleasure you will want to stay in our Award-Winning AAA Four Diamond Charlotte hotel, the Hilton Charlotte Center City hotel. This downtown Charlotte hotel is located directly across from the Charlotte Convention Center and just 15 minutes from the Charlotte/Douglas International Airport offering abundant flights to Charlotte and 120 daily non-stop flights with International service. Play while you stay! Our convenient City Center location puts you close to the action of the cities best attractions, dining and nightlife. No matter the event our hotel is close to all the action. One Block from the new NASCAR Hall of Fame. Leisure Attractions near our hotel: Bank of America Stadium home to the NFL's Carolina Panthers, Time Warner Cable Arena home to the NBA's Charlotte Bobcats (two blocks from our Charlotte Hotel), NASCAR Hall of Fame, Charlotte Motor Speedway, Harvey B Gantt Center for African American Arts, Epicentre Uptown Entertainment Complex, Carowinds Theme and Amusement Park, Discovery Place, Concord Mills Mall, The U.S. National Whitewater Center, The Mint, Museums of Art, Craft & Design, The Blumenthal Performing Arts Center, The Richard Petty Driving Experience, Mecklenburg Aquatic Center, South Park Mall, The Billy Graham Library. Our Charlotte, NC hotel's Downtown location puts you in the middle of America's Financial and Banking Center. Wells Fargo Eastern regional Headquarters (connected to our Charlotte Hotel), Bank of America World Headquarters (adjacent to our Charlotte Hotel), Fifth Third Bank, Ally Bank, Duke Energy, AT&T, Federal Reserve Bank, BB&T, Grant Thornton, Ernst & Young, KPMG, Transamerica/Aegon, Deloitte & Touche, Lowes Corporation, Coca-Cola Bottling, Times Warner Cable, Presbyterian Regional Healthcare Corp; Carolinas Healthcare System. For your comfort and convenience we offer the following: The Hilton Charlotte Center City hotel completed a $30 million dollar total hotel renovation in June 2008 of all guest rooms, suites, meeting space, resturant and lounge resulting in a fresh new cosmopolitan look and feel. Connected to downtown's largest private health club the Childress Klein YMCA, offering an extensive selection of exercise equipment, free weights, indoor pool and running track for a daily fee. The Best Health club associated with any Charlotte hotel! Hilton's famous custom made Suite Dreams Beds, Room Service from 6:30 am to 12:00 midnight, Concierge Service, Valet and Self Parking, Same day laundry and dry cleaning services, All rooms are non-smoking, 24-hour Business Center, Coastal Kitchen Restaurant serving breakfast, lunch and dinner daily, Coastal Bar for your favorite beverages and appetizers. Over 30,000 sq. ft. of newly renovated Banquet and Function space with both wired and wireless high-speed Internet connections offering the finest meeting facilities in Charlotte directly across from the Charlotte Convention Center. Professional Sales and Catering staff with a Wedding Consultant to assist with your planning needs for meetings, conferences, conventions, banquets, weddings and parties. Reserve your accommodations at the Hilton Charlotte Center City hotel in Charlotte, North Carolina online today to take advantage of our Hilton's lowest rate guarantee. Travel should take you places.
Based on 2,632 reviews
Value for money
Policies vary by room type and provider.