Mercure Chamonix Centre

Badly designed rooms

Excellent breakfast buffet, friendly, cheerful and efficient staff, pleasant dining room.

Our room, in the annexe across the road, was oddly shaped with inadequate storage and a minimalist shower room. The plastic floorboards were not very pleasant to walk on but they were not slippery. If you could get into the shower, squeezing through the gap between the glass wall and the tiled wall (not too difficult for the slim and fit, but hard for an older man with a bad back) the floor was incredibly slippery and dangerous. There were no grab rails or non stick mats (which are horrible, but in this case we needed one) so this shower was inappropriate for all ages. We asked for more hangers which made the storage less awkward (brought very quickly by a cheerful and helpful member of staff) but cannot think how we would have managed if we had booked the room for a week's skiing instead of a weekend wedding. Accor should design their accommodation better than this: it was uncomfortable and potentially dangerous. The bed was good, though, as were the windows and the heating.

They upgraded my room to a minisuite with a view of the mountains, and included the fantastic breakfast. Staff was very helpful, location is perfect for train travelers and easy to get to the mountain lift. A lovely experience.

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