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Trips
Royal Solaris Cancun

Royal Solaris Cancun

8.2
Excellent

Based on 3,298 reviews
 
Boulevard Kukulcan Km 20.5, Lote 64, 77500 Cancun, Quintana Roo, Mexico
  +52 998 848 8400
Royal Solaris Cancun - Cancun, Quintana Roo, Mexico
Mon 20/8
Tue 21/8
Compare vs KAYAK |
AMOMA.com $200
Cancelon $216
TripAdvisor $217
AMOMA.com
per night
Cancelon
per night
TripAdvisor
per night

Rooms

Mon 20/8
Tue 21/8

Standard rooms

$216+

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Bed type
Provider
Nightly base price
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Unknown
$216 per night
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$217 per night
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$301 per night
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$376 per night

Double rooms

$310+

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Bed type
Provider
Nightly base price
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Unknown
$310 per night

Deluxe rooms

$281+

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Bed type
Provider
Nightly base price
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Unknown
$281 per night
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$281 per night
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$294 per night
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$303 per night
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$315 per night
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$333 per night
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$342 per night
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$345 per night
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$345 per night
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$352 per night
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$357 per night
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$358 per night
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$361 per night
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$361 per night
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$363 per night
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$384 per night
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Unknown
$391 per night
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$391 per night
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$399 per night
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$414 per night
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$549 per night

Reviews

Traveller rating

133
69
37
12
2

Time of year

Traveller type

Show reviews that mention

+
marco polo
spring breakers
mini club
beach area
food was good
lobby bar
good hotel
beach and the pool
need renovation
free wifi
staff was very friendly
excellent service
  • Excellent
    Feb 2018
    10.0

    My favorite all inclusive.

    I haven’t been to many all inclusive but this one was awesome. And the staff was extremely friendly and the place was super clean!

    The sea gulls were a bit annoying. That’s all I can really find at the moment, the place was perfect.

  • Excellent
    Jan 2017
    10.0

    60 birthday for husband

    They upgraded us to the Caribe they own next door, we had a ocean view, quieter pool than royal Solaris, some meals were very Good others were just ok, resort beautiful and well kept, staff very attentive, even more so when you tipped them, everyone very friendly, if I went again I would stay at the caribe again. W made lots of friends with the staff and some other travelers. The resort had all types of people including families. Also important we could get a chair on beach or at the pool.

    The food sometimes was just ok, but that happens when you have buffets.

  • Good
    Dec 2016
    6.8

    Good hotel if you're on a budget

    Convenience of meals which are abundant and available 24/7 Staff are very friendly Great view and location Great kids club and pool - highly recommended if you have kids Convenient taxi service from hotel

    Many dishes were not great; they are acceptable but not something to rave about. Very busy hotel; not for those wanting a quiet getaway Hotel activities are too loud especially in the lobby at night Only two sets of elevators in entire building; not enough for the capacity of guests of building Always long lines at front desk; they need to add more staff during checkout time.

  • Excellent
    Nov 2016
    10.0

    Fantastic Stay

    The food was excellent. My favorite part was the pool and the swim up bar. They have water volleyball and water basketball. There is always some sort of game going on at the pool area. The staff was wonderful. The rooms were cleaned thoroughly every day. Easy bus ride to the night clubs for 50 cents. All in all I felt that this was the perfect resort for a group of friends (we are in our mid 20s), couples, or families.

    The buffet could have more variety each day.

  • Okay
    Jul 2016
    5.4

    I could hear everything going on in the next room. The rooms smelled very strong perfume odor. The woman at the front desk was rude. Not the best customer service but, ok for the price.

  • Excellent
    Jul 2016
    8.2

    The staff was excellent! They were all very professional, kind, and courteous. Our room was very clean, the food was tasty.

    I hated the fact that Internet was $17 U.S. Dollars for 24 hours! It was supposed to be free! Everyone everywhere wanted/asked for tips.

  • Excellent
    Mar 2016
    8.8

    Would stay again

    The beach, the pool, the breakfast and dinner buffet. (The food was well above average and quite good at times). Great poolside drink service from Roberto, our waiter on more than one day. Our beach front room was a bit bare (furniture wise) but it was clean and roomy. Cleaning staff did a great job. Bus stop right out front will get you to center of nightlife (about a five minute ride) for under a dollar. It's location away from the center made the beach that much better and less crowded. We had a great stay.

    Time share push after check in. Just insist that you want to go right up to your room and dodge this (they were not aggressive when we did this).

  • Excellent
    Feb 2016
    9.1

    Short Stay

    The hotel staff were the best of numerous resorts we have stayed at. Very helpful, pleasant and professional. Our room was clean and very comfortable. The beach was clean and well groomed. The pools were beautiful. The best lunch was the pizza oven, serving up made to order pizzas!

    It is a bit dated in the lobby. The food is what I would consider average. If I book another all-inclusive in Cancun , I would look elsewhere because of the food. We usually go for more than a week and I don't think we would enjoy the dining experience here for that long.

  • Good
    Jan 2016
    7.7

    Easy. Everything was close together. Staff was nice.

    The facilities are dated. Towels were a dingy brown green color. Restaurants were never consistently open. People come to Mexico for Mexican food and the Mexican restaurant was closed most days we were there.

  • Excellent
    May 2015
    10.0

    All good , but they need to include Internet

    The staff was good the lady manager Ava was very good too

    They need to include the Internet

  • Mediocre
    Mar 2015
    4.0

    Disheartening / I owe my wife a better honeymoon

    Royal Solaris is a fairly inexpensive all inclusive with decent sea views. Multiple choices in places to eat. Some of the wait staff actually made an effort to make our honeymoon enjoyable. A waiter by the name of Mibsam was the friendliest individual on staff by far. The members working the front desk were always very helpful as well.

    I've stayed at two other resorts in Cancun and a third in Cozumel. All of which were competively priced with this one and offered equivalent all inclusive packages. All had nicer rooms, higher quality finishes to give a luxury feel, and professional staff. 1. The Rooms The first room my wife and I experienced was less than ideal. The ceiling was so short we both could reach up and touch the ceiling. All bathrooms lacked ventilation so mold and paint bubbling should be expected. The first room's bathroom had a curious layout with lights hanging out of the socket. It was fixed shortly thereafter, but if I had kids I would not have accepted the room. Exposed electrical surfaces in a wet space with no ventilation is a disaster waiting to happen. We payed to upgrade our room to the jacuzzi room which looked much more like a normal hotel room. The bathroom still didn't have any ventilation. in addition, the tile work wasn't very impressive. The finishes looked very sloppy and didn't seem to have a luxury feel. Get what you pay for... 2. Staff aforementioned are the staff that were very helpful and good at their jobs. What I was concerned about is that very few people were concerned about making our honeymoon special. Bartenders were always very nice, maybe a little too nice.. There were numerous spring breakers and Its always okay to let lose. There needs to be more discretion as to when to cut somebody off. Every day there was someone being wheelchaired out. Alcohol poisoning got pretty serious for some of these guys and could have easily been taken care of. ive spent spring break with my buddies before down in a different resort and not only were the rooms and facilities much nicer, the staff were willing to look out for you and help you out.... They were so far gone they couldn't tell the difference between water and tequila. much of the staff seemed to be more concerned about helping/ serving the spring breakers over the families. numerous families found it difficult to sleep at night with spring breakers coming around at night being extremely boisterous. I woke up every night from the noise. Solution that other resorts use... Escort them back to their rooms. 3. Restuarants Always had decent food. Also had plenty of seating with nice views of the sea. However, half the time the waiter would forget our drinks or take a long time to get our drinks. One day I finished my entire meal before getting our drinks. in this case it really depends on your waiter. There are some really good ones and some that don't seem to care.

  • Excellent
    Dec 2014
    9.4

    Excellent excellent!!! A great time!

    First the food was excellent the service was extraordinary as they great you since you enter the hotel, staff was amazing and the pools and kids club was awesome! Super safe for family with children. Bartenders are knowledgable of drinks and very friendly.. The reataurant was very delicious with the 5 course meals. We felt right at home!! I would definitely stay At The Grand Solaris! Thumbs up for food ,cleanliness, staff, and overall the atmosphere was great oh and to add the shows were wonderful!! I miss being there my kids loved it!!! If you want to have a great and relaxing time, to make wonderful memories and enjoy the beautiful beaches and views go to The Grans Solaris! We truly had la passion del Solaris!!(:

    The only thing was they need to add toilet covers around the resorts restrooms, pillows a bit hard.

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About

Overview

Beautifully nestled between the Caribbean Sea and the Nichupté Lagoon in the less-crowded southern end of Cancún, Royal Solaris Cancún is within 2 km (1.25 mi) of the El Rey Mayan ruins and Wet'n Wild waterpark

Expedia

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.2 Excellent

Based on 3,298 reviews

9.5

Beach

8.5

Service

4.6

Comfort

3.6

WiFi

Things to know

  • Friendly service
  • Recreation staff is nice

Check in

15:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Fitness centre
ATM on-site
Business centre
Car hire
Internet
Wi-Fi
Gift shop
Laundry service
Meeting/Banquet facilities
Spa
Outdoor pool
Restaurant
Bar/Lounge
Beauty salon
Express check out
Air-conditioned
24 Hour Front Desk
Safe
Free parking
Playground
Storage available
Non-smoking rooms available
Beachfront
Terrace/Patio
Lift
Child-friendly
Concierge service
Laundry facilities
Room service
Child pool
Hairdryer
Coffee shop
Babysitting/child care services (surcharge)
Pets not allowed
Designated smoking area
Steam room
Free valet parking
Wedding services

Photos

Royal Solaris Cancun - Cancun - Balcony 阳台 (1)
Royal Solaris Cancun - Cancun - Bar 酒吧 (1)
Royal Solaris Cancun - Cancun - Bathroom 浴室 (1)
Royal Solaris Cancun - Cancun - Beach 海滩 (2)
Royal Solaris Cancun - Cancun - Bathroom 浴室 (1)
Royal Solaris Cancun - Cancun - Beach 海滩 (2)
Royal Solaris Cancun - Cancun - Bedroom 睡房 (3)
Royal Solaris Cancun - Cancun - Business centre Provided by Hotels.com 商务中心 (1)
Royal Solaris Cancun - Cancun - Gym 健身房 (2)
Royal Solaris Cancun - Cancun 酒店设施 (4)
Royal Solaris Cancun - Cancun - Lobby 大厅 (1)
Royal Solaris Cancun - Cancun - Outdoor view 户外景观 (2)
Royal Solaris Cancun - Cancun - Restaurant 餐馆 (5)
Royal Solaris Cancun - Cancun - Room amenity 房间设施 (1)
Royal Solaris Cancun - Cancun - Spa 水疗 (1)

Location

Most popular landmarks

  • Playa Delfines 1.3 km
  • El Rey Ruins 1.3 km
  • Maya Cancun Museum 2.5 km
  • Wet'n Wild Cancún 4.4 km
  • Kukulcan Plaza 6.1 km
  • Playa Marlin 6.3 km

Cancun travel guide

Learn about Cancun on KAYAK

Nearby hotels

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