Solmar Resort

They Didnt Honor our Reservation

The accessibility to the town and ocean The waiters and staff in the resort

The staff in the front office were incredibly rude to myself and family. They did not have a room for us and instead of being apologetic, described it as “our lucky day.” They tried to send us to their sister hotel, 20 minutes away, away from the beach and town. They were rude, arrogant, unapologetic. We spent the first day arguing to have a room in the hotel we reserved for 3 and 1/2 hours. They eventually gave us someone’s time share with the risk that we may have to leave if they showed up. The rooms were old. My parents sink leaked on their feet every time they used it My husband and mom got food poisoning. Would never return to this hotel.

The price for the facilities was not reflective of the age of the hotel. The facilities seemed like it was from the 70's but the price was for something in the 2000's. The beach was not open for swimming either. There was not shuttle to downtown CABO. This seemed impractical since it was probably about 1.5 miles to downtown. You were forced to get a cab for $8 or circle around for downtown parking in a rental car. The staff at the front desk seemed to be perturbed that i was checking in.

Nice location, but a major hassle all around

Sunset

Being nickle and dimed for everything. Eg not informing us it's $30 extra for an additional person also wifi is $16/day. I feel as though if I'm paying $200+ per night it would not only include wifi but assume a minimum of two persons. Front desk staff was extremely slow and seemed disengaged. Overall, not a four star resort like they are listed. Would definitely not recommend anyone spending their hard earned money at this place.

They doing costruction and the sime time doing hotel bussiness. LOL!!! A lot of noise! Dust! Not good!

The staff was very good. They helped us get a nice room at the front desk. The pool and grounds and restaurant staff was very accommodating and paid great attention to us. Very Impressed. I requested my reservation with Kayak for 2 adults in my room, and some how the final print out with "Solmar All Inclusive "only had listed 1 adult in my room and charged me extra for my guest $60 each day to stay in my room. And the room was not included to be all inclusive, as stated in the name of the resort on the reservation "Solmar All Inclusive" ----This also was the case with guests checking in at the same time, who we did not know, who had used a different reservation process, they were charged additional for the second person and did not know it was not all inclusive.. ----The front desk staff, did try to help us... Obviously not there fault. They explained that if we paid for a more expensive room, we would not get charged for the extra guest, either way we ended up having to spend much more than we agreed when we booked and paid with visa the room on line. Very Disappointing. The entire time we were there we were surrounded by construction both at the entry of the resort and tractors on the beach in front of our view. The work began early in the morning waking us up every morning, jack hammers tearing up concrete and large tractors moving bolders and palm trees all day long. This was not disclosed on the reservation. Very Disappointed. The view was nice, but the rooms were very outdated. We stayed 2 nights at Solmar to visit friends staying there for a special occasion. The staff every where was wonderful but we would not return to this property. They did not disclose that the property was in major construction, the room was dated, and the price charged before arriving was not at all the price I had to pay to stay there..

Nice Place for the Money, but Terrible Customer Se

Food was pretty decent given the cost for an all inclusive. Location was nice, rooms were ok and facilities like the pools were basic, but acceptable.

Customer service was awful and they seemed to want to bleed you for things like tips, but the worst is when they charged us $80 per day extra since our reservation was mistakenly made for one instead of two, but their going rate that day for two people was only $30 more per day. They made no effort to try and make this right and even let us check in with our one person reservation before notifying us of the issue so that we couldn't modify our reservation before they stuck us with the fee. I felt it was shisty and they were holding us hostage. Scammers!