Hotel Ilha Branca Inn

Do NOT book a room here. This hotel is a disaster!!! Below our story. Este hotel es un desastre!! No reserva aquí!!! We booked a room in this hotel with a great location near the beach. We arrived late and were very anxious to get some sleep. We checked_in and they guided us to our room. When we entered there was this horrible humid smell. Unpossible to breath... They were probably aware of this problem, because the small room had 2 bottles of air freshner. Pretty quick we found out that water was coming through the walls. They were wet!!! It was very clear that we could not stay in this room. We went back to the reception and asked for another room. There were not any other rooms available. We requested another solution. The employees recognized the problem but couldn't offer a solution. We asked to speak with a manager. But they told us that he couldn't be reached. They had charged us and we asked them to give at least our money back. Even that was not possible. I went to the hotel a cross the street. Unfortunately they had no rooms available. When I told them our story they admitted that they received many people from ILHA BRANCA Inn with complaints like ours and other complaints like electricity problems, installation problems etc. At 2 am in the morning we found a bed in a hostel at 3 km from this horrible hotel. That was not easy because everything was fully booked or unavailable because of the late hour. The Hotel never offered a solution. When we went back the next morning to try to get our money back the manager treated us very bad. He knew about the problem but kept talking about it like it was something minor. He could not give us the money back right away. We needed to wait several days and than claim the money back ourself. We asked them to cancel the payment for us but that was impossible. I have no idea if we are able to get our money back. I have slept in many hotels but never I have encountered a hotel that is managed so bad....