Citadines Haeundae Busan

Location is great (beach, restaurants, bars, public transportation, taxi, etc. all nearby). The apartment is relatively spacious. Furniture is pretty new. Big name hotel that has brand equity. Front desk is quick and phone support works well too. Still decent value for money in a great building. Easy checkout.

Poor room as booking.com guest —> Special requests are asked prior to arrival but they are not fulfilled. I asked for a room at a higher floor and got almost bottom floor of the hotel . I hear that booking.com guests get worse rooms in general. AC not working unless you’re in the hotel room —> 30C when you enter the room even in May. Water heating also needs to be switched on before use —> not straightforward how to use it and water fixtures in the otherwise great shower room is not up the standards of the hotel. Room floor at the 11th floor was so warm that made the temperature unbearable unless AC running at full blast. Blue AC light directly pointing towards the bed which is not pleasant. Room floor was not clean —> needs vacuuming and mopping.