Sheraton Bucharest Hotel

Unexpected problems

The business lounge and happy hour were very nice

We booked with SPG membership and were told we could check in at 7am during the online booking. After a red-eye flight, we arrived at the hotel and they denied such an option was available, saying check in was at 1500 and they could try to cram us in at 1200. This was not due to a lack of rooms, as they offered us to pay for an additional night and they would check us in early. Accordingly, our group of six "took over" the lobby for a few hours, until finally, around ten, after asking us not to fall asleep in the lobby several times, they gave us one room. We were given the other two rooms are 1300, but each on a different floor. As for late check out, which was also offered to SPG members, they claimed not knowing of such things either. After complaining, the hotel staff offered a free massage therapy to one of our group, which we happy accepted. However, when we went to claim our compensation the next morning, the staff on duty said they didn't know what we were talking about and we never got the freebie. Finally, during our stay, the was a crazy black out for over half an hour. Stuck on high floors, we were without running water in the middle of showers and we only could go down to breakfast when the electricity cane back, just in time for the kitchen to close. The hotel blamed the city for this and offered zero compensation.

The warm attitude of staff.