Location, staff and their service, nice breakfast.
Excellent Hotel near everything!
NH Stephanie is located in the Saint Gilles area of Brussels and located close to many restaurants, fine retailers and the Louise Metro Stop. Definately a GREAT value for the money. We walked everywhere but the Metro, Uber, and Taxi cabs were available if needed.
It would have been nice to have breakfast included as part of the 10 day stay - Breakfast was 17 Euro ($18.00 USD).
Amazing staff, great room, clean and modern. Overall great stay. They really helped take care of me, and I couldn't have asked for a better experience. Excellent. And breakfast was amazing too.
staff, facilities, internet The facilities were poorly up-kept, the internet was extremely slow and the shower did not work. The staff was incredibly rude and they refused to fix the shower or allow us to change rooms the first day. The first few times we brought up the problem, they insinuated that the shower definitely worked, and that we were too incompetent to operate it. The third time, they finally had someone come up to look at the shower, and of course it was broken. Apparently one staff member's confirmation that our shower was broken was not good enough though, and they had to get another staff member to check the shower [which was still obviously broken] again. This whole process took around an hour of the little time we had in Brussels before we were allowed a new room. Furthermore, even after they acknowledged the broken shower, they were not the least bit apologetic for wasting our time and not believing us in the first place. As a last insult, they tried to charge us for items in the minibar that we did not take. Overall, it would have been a nice stay if there weren't any issues that needed staff help, but if something arises and you need the help of the staff, good luck because you'll need it.
The NH Brussels Stéphanie hotel is situated on a quiet and peaceful side street, yet right in the heart of the upscale Louise shopping district. Just steps away, guests can find luxurious boutiques and fine dining. Meanwhile, Brussels historic city center is only 25 minutes away on foot. Alternatively, Louise metro station is 300 meters away from the hotel and will connect guests to the rest of the city. NH Brussels Stéphanie has 67 contemporary rooms. Each one comes with tea and coffee making facilities and free Wi-Fi. Guests staying on the 6th floor will enjoy the lovely views over the rooftops of Brussels. Each morning, we serve a delicious breakfast buffet. There is something for every taste including fresh breads and pastries, cold cuts, cheeses, fruit, and yogurt. Guests can also wind down with an authentic Belgian beer or their favorite cocktail at our comfy lobby bar with armchairs and booths. If you need a snack any time of the day, there is a 24/7 self-service Open Bar, where you can find hot and cold sandwiches, confectionary, and various beverages. Our staff will be happy to recommend top dining options just steps away from the hotel.
Based on 1,551 reviews
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