Good to know
|Distance to city centre||17.1 km|
|Distance to airport||6.2 km|
Time of year
Show reviews that mention
|beautiful hotel||in 152 reviews|
|bottled water||in 11 reviews|
|bristol airport||in 9 reviews|
|comfortable bed||in 123 reviews|
|cookies on arrival||in 47 reviews|
|excellent restaurant||in 129 reviews|
|food was good||in 108 reviews|
|grounds were beautiful||in 42 reviews|
|jacket potato||in 6 reviews|
|king room||in 21 reviews|
|marco pierre||in 28 reviews|
|meal in the restaurant||in 6 reviews|
|restaurant staff||in 352 reviews|
|room was dark||in 265 reviews|
|spa facilities||in 68 reviews|
|steak house||in 13 reviews|
We booked this trip to celebrate our 10 years anniversary together. We chose Double Tree Hilton as we had good experiences with the brand in other countries and we wanted a hotel that comes with a Spa facilities. We drove from London to stay here. The positive side of the trip was that the hotel has a very good breakfast buffet, the hotel building and decoration was nice. The reception lady greeted us as we arrived however she rushed through all of our conversations. We had couple of questions regarding the spa and she advised that the spa operates by other company so she can’t advise. However you would expect some kind of assistance in finding out the information we needed or go the extra mile instead a yes or no answers to our long queries. Our room was small but cozy, however we notice that they have only provided one towel set, one complimentary water when there was two of us. We wanted to book a table at their restaurant for our anniversary night however there wasn’t any room service/restaurant menus leaflet or hotel guide book in the room. When we spoke to the receptionist, she advised the hotel guide brochure and leaflets should be in the room however there wasn’t one. Disappointed with the answer and her lack of interest in wanting to help, we decided to go into Bristol town center for dinner that night. The Club - overall the spa facilities was brilliant, the gym had most of the equipment and machine, the changing room was very spacious with lots of lockers and hair dryers. The pool was nice size, the steam room and sauna was good.
The spa treatment was the biggest let down. I’ve paid for a 40 minutes ‘Body Scrub Experiences’ including mini facial for GBP45 and GBP67 for 55 minutes full body massage that’s a total of GBP112 for total of 1 hour 35 minutes treatments however I only received 1 hour 10 minutes treatments. Short of 25 minutes. I arrived on time at the front desk for the spa check in, there was two people serving at the front desk but I was advised to wait for the other assistant as he couldn’t help for spa treatments. So I queued again and when it was my turn, I was told to go upstairs and wait at the waiting room. When I saw Charlotte the masseuse, she was still preparing the treatment room so I waited again. I started my treatment at 10.20am and finished at 11.30am. I felt the Body Scrub was not worth the money, the scrub only lasted for about 10-15 minutes and the facial was done in a rush Charlotte literally did it in less than 2 minutes what is the point. It was very poor and I didn’t felt welcome. I truly felt like I was being robbed of my money spending GBP112. When I and my husband complained about the timeframe of treatment at the front desk, they have asked us to fill a form up and they were going to pass the feedback form to the manager. However two weeks gone, and no one bother to contact us back. Due to this reason, we will never go back to this hotel and spa again. Customer service is so poor in some areas, not a service you would expect from a 4 star. Definitely would not recommend it to anyone.
The price was high for mid week and I had to pay extra for breakfast.
The bath was marked that has embedded into the surface
Nice country location, staff very polite and friendly.
I was two doors away from the restaurant kitchen so all you could hear up until 22.30/23.00 is the sound of crockery banging around and smell the food being cooked, the noise made it difficult to get an early night so not ideal.
Very nice area, lovely friendly staff.
Sink and Bath plugs both didn’t work. Had to have a shower and brush our teeth in the bath.
All of the staff were really friendly, the food was amazing and the spa facilities were incredible, we came for our anniversary and had a fabulous time. The room was very comfortable and everything that you could need are included, would definitely come again.
DoubleTree by Hilton Bristol - South Cadbury House is located only minutes from Junctions 20 & 21 of the M5 motorway, Bristol International Airport & Yatton Railway station which has direct links to Bristol City Centre and London. This vibrant Bristol hotel is set against a backdrop of woodland and the semi-rural location is complemented by wonderful views across the Bristol Channel and beyond into Wales. Our full service hotel offers a relaxed country ambiance with a warm and friendly service. Our contemporary hotel features conveniences suited to the business traveler, along with a great location and recreational amenities to please leisure guests. Spacious Guest Rooms and Suites boast a long list of guest amenities, such as generous work surfaces and the luxurious Sweet Dreams Bed Experience. Free WiFi is also available in public areas. Our guests have full use of our many amenities including: * Marco Pierre White Steakhouse Bar & Grill * An award winning Health Club and Spa * Well equipped fitness center, with spinning and dance studios * Sauna and steam rooms * Indoor pool and whirlpool * Spa with over 80 treatments available * Hair Salon * Executive car hire onsite * Bicycles are available from the hotel to enjoy the local area * Golf is available nearby DoubleTree by Hilton Bristol-South Cadbury House has 12 flexible Conference and Banqueting rooms to meet all your needs, including the magnificent Great Room and the equally impressive Drawing Room. All rooms offer the latest audio-visual equipment, creative catering services and professional staff to anticipate your needs and flawlessly execute your business conference, training seminar, reception, gala, wedding or social event. Whether you are visiting us on business, vacation or on a weekend getaway, the staff at DoubleTree by Hilton Bristol South-Cadbury House looks forward to welcoming you with our signature, warm DoubleTree Chocolate Chip Cookie at check-in.
based on 2,068 reviews
Things to know
- Nice building
- Pleasant hotel grounds
Policies vary by room type and provider.
Reviews about DoubleTree by Hilton Bristol South - Cadbury House
Most popular landmarks
- Clifton Suspension Bridge 14.9 km
- Tobacco Factory Theatre 15.1 km
- Clifton Downs and Observatory 15.4 km
- Bristol Zoo 15.8 km
- SS Great Britain 15.8 km
- Cabot Tower 16.1 km
|Cardiff-Wales Arpt||37.1 km|
|Bristol Yatton||1.7 km|
|Bristol Nailsea & Backwell||5.8 km|