Brisbane Van Rentals

Everything was superb

I arranged for a hire car for one of our members but when he went to pick it up they said I had to be there he was in Brisbane and I was in Perth so that could not happen, I am now trying to get my money back.

service was great car was great

The man who set us up in Brisbane was super lovely and made us feel valued right away. We enjoyed the car, and the only teething problem was me not being able to figure out how to open the petrol cap haha! Overall a great experience and would do it again.

Worse customer service

Pick up was slow and disorganised. My car full was 3/4 full and required to be returned full but no one had time to address with me at pick up. I was ignored for over 10mins at return.

Nothing wrong with hertz. Absolutely horrified that you would charge me American dollars for an Australian servo w. Next time I will book direct with hertz.

Will be using ace again The chaps in Brisbane were professional, polite Sense of humour A pleasure to deal with

They have been super helpful with continual adding on extra days of hire as I have been having to go day by day due to other circumstances. Customer service is great!

We are a family of 6 and the Kia has heaps of room for all plus 5 big suitcases in the boot . The staff are very helpful as well.

Only one person at desk to check in customers, previous customer took forever to get checked in and even though I had provided all driver info online I still took 15-20 mins to check in. The car - a hybrid - was very easy to find and drive out of the airport environment. The hybrid was very fuel efficient and should be used as much as possible for rentals now.

Great car, great easy process

Easiest handover and drop off. Actually got the car we ordered. Staff even suggested places to go. ABC iview murder

You charged for a car I never hired

Pick up at the airport and drop off were all very quick and efficient. staff were great and fast. Expect an upsell for the insurance. Car was great (we got an I30). Should ensure you know where the petrol stations are before dropping car back as the closest ones are a couple of kilometers away! It wasn't until we got our confirmation email that we understood that picking up the car was going to be 6km away and that we would have to catch a free shuttle bus from the airport. This would have been good to know upfront at the time of booking. Whilst it wasn't inconvenient it was a surprise. It is better business practice to disclose the company you are hiring from too, Overall we had no issues with our transaction.

The car was amazing and the front staff were great

From the very beginning to end. our experience was perfect. The ladies at Apex Brisbane were very hospitable and professional. Picking us up from the airport in a very clean and tidy van, paper work was quick and easy. We felt very well taken care of. I will definitely be using them again and will highly recommend them to family and friends as well. I am also extremely happy with Kayak's awesome and affordable vehicle deals, which makes holidays more memorable!! Very much appreciated. Thank You. Anne U

The number in the email I received to be picked up from the airport did not connect. I was just lucky an apex van came for someone else.

I like Apex.

We wanted contactless pick up due to Covid then had to cancel the booking and the staff were very unhelpful. A little bit of empathy would have gone a long way/

There was a hiccup at the start but the apex team was awesome

Quick, easy collect and drop off procedures. Very clean and well maintained car. Good value for money.

Everything went as planned, and didn't have to wait long to pick up or drop off. All good!

Friendly staff. Good location at airport. Good car. Great price

The interior of the vehicle was not clean, when we collected it.

Despite Alamo/Enterprise's claim that they have a rental counter at Brisbane International Airport, they do not. They let you book and then 4 or so hours before your flight lands they send you an email that the counter is closed due to covid and make you head over to the domestic terminal to collect your car. Not practical and against current international arrival covid management regulations (can't travel on public transport)

The car was like it had been involved in various alterations! Very disappointed with the quality however customer services at airport was excellent

The car was crappy and the service was worse. Called Canberra airport drop off and got some customer service who couldn’t give me the actual number to the drop off. Left something in the car and the car had problems and no one called us back. Terrible service and the car was a piece of junk. Unsafe. Won’t use Avis in the future

Ordered Subaru Forster twice And got a toyota instead - twice! Why?

Price I was quoted ended up being different on check in

The counter staff were very helpful & friendly. The inside of the car was not fully detailed with there being rubbish left under the seats & a sticky residue all over the middle console which I had to clean myself.

More friendly service when we dropped off the car. One of the staff was unfriendly to customers when we entered the place. The bus driver dropped us off at the wrong airport terminal. When he dropped us off we thought we were at the international terminal, but we did not realize we were dropped off at the domestic airport. He did not tell us. I really think Alpha Car Rental staff need to be more helpful and friendly to foreign customers who are not familiar to Brisbane.

Poor communication