Courtyard by Marriott Boston Downtown

Staff helpfulness and knowledge.Location. Comfortable bed. TV problem fixed promptly

Noise from adjacent rooms. Room was very small.

Friendly staff, great location.

High price. But it’s Boston.

Quick check in and friendly reception staff who dealt with us. We were early but they found us a room and allowed early check in.

Hotel is conveniently located to Boston Common and within walking distance of most attractions. The staff were friendly and apart from a member of the breakfast team who was loud and needs to be trained in customer management. We had booked a room with breakfast and he insisted that we had to pay for breakfast which I felt he should have checked with reception rather than making us feel that we were lying. My wife and another family member decided they did not want breakfast as they did not feel comfortable. My brother and I did have breakfast and noticed that the individual paid more attention to other individuals than us. Later that day I did complain to reception and the receptionist quickly resolved our concerns and said that she would let the member of the breakfast team know that we had booked the breakfast package. The following morning the same member again loudly told us that reception had informed him that we had a breakfast package without any apologies. Again we noticed that he asked other people having breakfast if they needed orange juice tea or coffee although they arrived after us. The individual had particular hand movements which made him standout from the other staff. Credit should be given to the team of black staff that served breakfast on the third day as they were fas and professional. The parking fees should be reviewed as across the road parking is cheaper.

Convenient location, clean room, great quantity mattress, bedding and pillows. Modern decor and complimentary water and refreshments. Great customer service.

Loud seedy nightclub next door to the hotel. No shuttle service from the airport.