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|"Very good continental breakfast!"||(in 21 reviews)|
|"Great pool, comfortable rooms."||(in 19 reviews)|
|"The staff- very friendly!"||(in 27 reviews)|
|"The pool area was very slippery."||(in 9 reviews)|
|"The sofa bed is really uncomfortable for sleep!"||(in 3 reviews)|
|"Food and menu was poor."||(in 3 reviews)|
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The room description said it would have a view on the lake. When I asked the reception desk they confirmed it. When I entered the room the only thing I could see from the window was the top of the parasols around the hotel pool. The shampoo they had in the rooms was with honey, and I am allergic to it. I called the reception and they said there was nothing they could do about it. The hotel is old, carpets in the corridors are stained. Decor in the hallways is cheap and the paint is coming off. The shower water pressure was low and the shower head was partially blocked.
The dedication by the only clerk available in the hotel, who had been abandoned by the hotel's managers with poor resources to deal with customers and an unreliable information system.
I would have liked not to wait for 3 hours to get my room, after 3 failed attempts with rooms that had not been cleaned but were incorrectly marked as available for new guests in their information system. To make things worse there was only one clerk to deal with all requests by guests and he had no one to call for assistance. Some manager at this hotel should feel ashamed of having left one member of their staff exposed in such a way.
Cool and charm the piano is perfect
Excellent location, it was close to the tram which brings you into the centre of Bordeaux for €1.40. There were restaurants and a shopping centre nearby also. All within walking distance.
Everything was good no adverse comment to add.
There was nothing to dislike.
Close to the Palais des Congrès, Parc des Expositions and Stade Matmut Atlantique, the Mercure Bordeaux Lac hotel warmly welcomes you to a modern setting. The hotel is directly connected by tramway to downtown Bordeaux, a city of gastronomy and oenologica l exploration. Add a cultural note to one of your seminars at this Mercure hotel.
based on 776 reviews
Value for money
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Reviews about Mercure Bordeaux Lac
Most popular landmarks
- Recrealand Bordeaux Lake 1.2 km
- Jardin Botanique 4.7 km
- Palais Gallien 4.9 km
- Place des Quinconces 5 km
- Opéra National de Bordeaux 5.3 km
- The Water Mirror 5.3 km