Exe Bacata 95

Lobby, bar, restaurant, location, pool and overall decor were superb

Service was so so and not that friendly (I requested and condiemed a top floor room, but first assignment was on 2nd floor), room was very small, bed was uncomfortable, room had a constant buzz that was annoying, wifi was super slow, my phone did not work, towels and papel towel were very cheap. Towels were not sufficient.

Beds were comfortable. Location was ok.

Bedroom was not ready when given to me, there were no towels and the pillow shams were missing (pillows were not set in the bed). I left my bags and we left the hotel right away and I informed the front desk. We returned about 5 hours later and it was still the same. I called the desk for more towels and they did not answered, I had to go back down to the desk to request towels again (I didn’t noticed the missing pillow shams until we went to bed). Finally housekeeping arrived with 2 towels and I asked for 2 more (there were 2 of us, but we were washing our hair!) and she told us that 2 is what they provide. I had to ask her 3 times before she said ok and brought back 2 more Towels. The other room booked with us had 3 people on the reservation and were also only given 2 towels. Also, everything in the area closes by 10pm.