Arden House

The look of the property was very appealing inside and out. The lady that cooked our breakfast was very friendly and hospitable

The room looked clean at a glance but then we noticed rubbish (crisp packet, juice bottle lid, plastic wrapping) under the bed and an awful stain on the carpet. All 12 pots of milk were 5 weeks past their use by date and the biscuits were not homemade as stated in the brochure. The blinds gave us very little privacy from the outside world, curtains are needed for that room. The complementary conditioner and lotion bottles were empty and the half used toilet paper is a hygiene issue as there is no holder. The owner could use a toilet tissue dispenser to reduce waste. The bathroom tap, shower and ill fitting flooring have accumulated a variety of stains and limescale marks. The tv had terrible reception and when it finally did work we found you couldn’t use the remote control to turn it off! The brochure needs updating as it leads you to believe that a ‘full English breakfast’ is on offer when in fact it is a Scottish breakfast. The cooked breakfast was lovely but the choice of a continental breakfast was extremely poor. The brochure also leads you to believe that you would require a ‘black key’ to gain access to the property after 10 pm. When I called the owner to enquire about this she was very abrupt in her manner when telling me I don’t need a second key. The lovely lady at breakfast told me the property had a different system before. The bathroom door is stiff and needs new runners and should be not be frosted glass. I personally do not like my partner to see my silhouette when I’m sitting on the loo!!! We understand the owner lives far away from the property and it shows. The whole experience is very impersonal and guests are left to there own devices. The bedroom door is not a fire door. Car parking needs to be made more clear for guests. When we tried to park on the front there was no room as another guest had parked in ridiculous manner therefore we had to park up the road. The property may have been of a high standard in the past but it needs reviewing.