Hotel Oxo

The bed was comfortable and the hotel was relatively close/short walk to town, places of interest & restaurant. We had a balcony with a view over town. We had our own small shower room with some toiletries. Parking was available a short half-block away in paid public parking (arranged by hotel). We had many issues around renovation noise which we reported (see below), and why we rated our visit so low. To their credit the management adjusted our bill and also included a free continental breakfast, thank you.

We could not access our room at the agreed time and were 'asked' (told) to come back an hour later without any explanation...and then experienced the following when we did... Staff were somewhat discourteous when we couldn't speak French on arrival. We carried our case up 2 flights and had to step over/around boxes of tools and building equipment all the way. There was a lot of loud noise in the building, on our floor and right outside our room. Think loud drilling, hammering, electric saws and more that continued loudly while we tried to consider our options in the room. A worker even opened the door and entered briefly stating they thought the place was empty. They were also sawing/drilling and making a new deck adjacent to our room. When we negotiated the passages/stairs we had to step around or move tool boxes. The room was very small, standing room only around the bed, and then we had to step over our cases on the floor due to insufficient cupboard space. There also appeared to be considerable black mould on the grout in the shower room, which did not have an extractor fan or window for ventilation. The wifi was not working at all. We left the room early as the noise was unbearable, and explained our concerns to the reception staff in detail when we went to town for supper. When we came back (9pm). The workers had gone. We did not leave earlier as many establishments were full (we had booked well in advance of our visit), alternative accommodation not so easy to find at short notice. We discussed our concerns about the room, the noise, etc. We felt that management had to reconsider our fees. To their credit they did, and included a basic continental breakfast as well, thank you. We do understand workers arriving on their own schedules, but please do inform your guests on arrival, and offer them alternatives or compensation early on - don't leave difficult matters for guests to negotiate.

Really small room with old carpet and a tiny bathroom which had a terrible smell from the drain for the whole stay.