Leonardo Royal Hotel Berlin Alexanderplatz

Almost nothing!!

Well, first of all, I booked a double comfort room through booking.com which is clearly mean that the bed must be either king size or queen size! But when I come to the reception and made the check in, he ask if I have other person and when sees that I’m alone he gave me twin beds without telling me at the time I was checking in!! So the bed was very small and the mattress is moving from the base it’s not stable and very uncomfortable. and when I called from the room to ask them that my reservation was double bed they said this is a “preference” which wasn’t because there was no option to choose under the selection of the room just like other hotels! and asked them to move to another room they said you have to wait until tomorrow for a possibility to move which I didn’t asked them again because no one actually preferred to keep moving between rooms and backing all my things again. And the shock comes later upon the check out when I reached the reception at 1:30 pm, I explained to them that I was with a city tour in the morning and didn’t expect to be late but they said you still must pay a 25 € for late check out and I never knew about this policy, they just called the room but didn’t bather to call my phone or at least sending email before deciding that, So the worst thing about them is that they have Zero Hospitality. I spent 3 nights with them and then I moved to the Mandala hotel which was a very huge difference in respect, hospitality and everything else. I hope Leonardo could learn from them one thing or two.