Quality Hotel Pampulha

Cleanliness

Meal for dinner . The salad caprese was worth

New and clean

Location

Decent food, well kept and cleaned, good laundry service, comfortable room and bed. Double glazed windows that were great for keeping out traffic noise from the highway and noise from events at the stadium.

Very few of the staff speak enough English to be able to have a conversation with. The ones that could were fantastic in their willingness to bend over backwards to help you. The ones that could not simply put you on hold or ignore you until you give up and go away, so I quickly learned who I could ask for help from. I could not order food from my room, I had to go down to the lobby every time because for some reason they could understand me in person but never over the phone. I could not access the fitness room, despite several attempts to ask for assistance but it was just another annoyance that they preferred to not deal with. The air con was barely good enough to bring the temperature down slightly in the room, despite being on for 24/7 on the coolest setting. I had an issue one evening where one of my neighbours was having a party and/or screaming match with his wife for hours on end and the hotel staff refused to talk to them or confront them for disturbing other guests in any way. The only option they gave me (after over an hour of arguing with them) was to pack up all my things and move to another room in the middle of the night where no preparation was done for a guest and it took hours to cool the room down enough to be livable - so I ended up with almost no sleep due to the hotel's unwillingness to assist their guests in need.