Hotel Genova Centro

It was a disappointment from the moment we step foot in the hotel. Only good thing was restaurant on site which was good value for money.

This building is old and in bad need of refurbishment. As soon as you get step in the hotel you know the photos weer probably taken many years ago. Perhaps when it was first build. The lift is super old and the door doesn't even shut properly. I was very cared using it. The room was mouldy with leak everywhere. There was a stale smell. The curtains missing hooks and hanging. The furniture was old but looked like it was never cleaned. When I asked reception to move us to another room I was offered a similar neat up room if not worse. I contacted booking.com who was helpful and we were moved into a better room which actually I had seen on the booking app when I booked. The corridor outside the room had walls that had a leak and were mouldy. Though the room was better it wasn't clean the toilet soap dish looked like it was used when we checked in. Paid higher price for this so called 3 star hotel as wanted a pool. The pool water was murky with lot of twigs and leaves. This hotel urgently needs to have extensive refurbishment especially to sort the water leak and mould. The service also needs to be stepped up. We eventually checked into a 4 star hotel part of a global chain and paid only £1 more per night for much better service. To make things worse the immediate neighbourhood is not very safe.

The lock for door was broken. I have to sleep through the night with no lock for our values... I am kind of disappointed....