Hotel & Spa Villa Olimpica Suites

The spa was decent

The room was garbage. We booked one of their more expensive family "suites." It was a large room with an opaque glass panel that halfway divided it. There were scratches on the floors, blank spaces on the walls where there used to be furniture, a dated pleather sofa. It looked nothing like the pictures. They brought us a broken crib to begin with and asked me to help them try to jerry rig it, and I said that would be pointless because I was not going to let my child sleep in a crib with a broken support bar. I later realized they gave us a room that on booking costs less than half the price of what we booked, and they are not giving us any money back. Also, the office center in this hotel is an old computer with coin slots so you can pay for use. The hotel is located in a sort of no-man's-land surrounded by closed factories and vacant lots. I tried to give the lowest marks possible for comfort, value, and location, but booking doesn't allow that. I wouldn't even give this place 2 stars based on our experience. We left three days early.

Comfortable beds, good location for metro

Hot, noisey rooms and cold food! We had half board but only had 3 evening meals out of 7. All the food was cold except for the soul! Vegetables, chicken etc was all fought out to us under the pretext of it being hot but when complained we were shrugged off. Breakfast was a good choice if you didn't want anything hot as again it was put in silver trays etc but actually were stone cold. Complained at reception but told to contact booking.com and not Interested so we will do a credit card charge back as we paid for 7 evenings meals in our package. We also complained at reception about our extremely hot room buy were told there was no air con as it is winter in Spain so we left the window open most days but every evening there was a disco 12-6 am which could be heard even with the windows shut! We also used the spa and the massages are called in privately which was fine but the spa is bigged up more than what it is. The changing areas need maintenance and the pool is not heated, there were flies around the Jacuzzis and beds were stained around the pool area