Axel Hotel Barcelona & Urban Spa- Adults Only

Location was excellent, very close to transports, good restaurants and Garage Beer Tap room. The room is very stylish. Very quiet, great for resting.

When I did the reservation, 1 month in advance,, they took my money straight away (by mistake) and it took me 2 days to speak with them. When I finally talk with them by phone, they told me this was a mistake and the returned my money, but 1) I paid in Sterling, not Euros, so there was £3 that were lost 2) they knew the did a mistake (apparently a new employee), but they didn't communicate with me. I sent 3 emails that are not answered yet. When I did the check-in, I was with my partner and I originally did the booking for 1 person. I asked in reception if this was an issue or if I had to pay anything extra. They told me no. The day I left, I receive an email saying I need to pay the tourist fee + 2 more breakfast. Again, communication issues. I don't mind to pay, but I asked if an extra person was incurring extra cost, and they told me NO. On the other side, booking.com has behaved pretty bad also. When I told them that Axel hotel took my money and they were not answering to my mails, they told me to speak with the hotel directly. I have been using booking for more than 10 years, I have more than 160 reservations, and this is the first time I have an issue, but I can see that customers means nothing for booking.com, so this is my last reservation.