K Residence @ Suvarnabhumi Airport Hotel

The staff

Arrived after a long drive from Koh Chang. Tried to order room service, was told there was no Thai food available. Went through the menu trying to order dishes was told most things not available. They suggested I ordered sausages - ordered some chicken nuggets for the kids and some pasta - the smallest, greasy plate of pasta arrived and a plate with three chicken nuggets and some sausages (we didn't order sausages - they just needed to make up the portion of chicken nuggets with something as they obviously only had three chicken nuggets!) Had to really work to get them to order something in for us from an outside delivery service as there is literally NOTHING nearby. Water was lukewarm, pillows were the strangest pillows I have ever slept on (I am NOT exaggerating) hotel is NOT close to the airport. Ridiculously bright lights in air con unit that cannot be turned off which kept us awake. Late for an important meeting because the person on reception wanted to get 'her friend' to drive us when we just wanted them to quickly call a cab. Ants all over the coffee service, tap broke, soap/shampoo dispenser empty. Dirty plates left outside for hours and plates from a neighbours breakfast were still outside when we went to bed. On leaving, were offered a lift to airport in hotel car for 500 BAHT!! By that point we were just over it and couldn't be dealing with walking to the main road with our cases to flag down a cab so just paid it. Just utterly awful, disappointing service.