Location as it was close to downtown, and friendly staff.
Continental breakfast could have had some more fresh food options and not so many packaged items.
Farther away from the activity on Banff Avenue than expected (Too far to walk in -20 degree weather!)
Neat hotel. Lied about amenities
Really clean and comfortable rooms.
We picked our hotel based on the pool. But when we arived the pool was being renovated. I wish i knew that before I booked. Because literally that's what I booked the hotel over.
The room was very spacious and comfortable. It smellled like new carpet. The bathroom was beautiful. We were able to park right outside our room.
It was a little dark as one window is under the parking garage roof. The shower was weak with altering water temperatures.
Staff was excellent , place is clean, loft idea for bedroom is nice touch big plus was a fire place
Bad shower head, paper thin walls
Charlton's Banff is a 3.5 star classic alpine style hotel situated just a 10 minute walk to downtown Banff. This newly renovated property offers a unique selection of accommodations including family-friendly kitchenette suites and romantic loft fireplace suites. Complimentary lite continental breakfast is offered daily to all hotel guests. With an indoor pool, whirlpool and steam room, this hotel is an ideal choice for a getaway in one of Canadas beautiful national parks.
Based on 1,550 reviews
Policies vary by room type and provider.