The room itself was decent and clean. The indoor water features were quite pretty.
Upon arrival there were a couple of ladies dressed in very little walking back and forth in front of the hotel. That should have been my first sign that this was not going to be a good hotel for my family. I checked into the hotel and went out to the valet and requested a luggage cart. I was told that there were no luggage carts available. We waited about 30 minutes then I went inside to ask the front desk. I was told that sometimes guests hold those carts inside their rooms and they had no way of locating them. The lady seemed rather miffed that I had even asked her for a cart. The hotel has three elevators one of which is out of service. several times my family wound up taking the stairs instead of elevators because the wait was so long just to get an elevator. The inside pool area was not kept clean. My family tried a few times to take advantage of the cooked to order breakfast but the line was impossible long even at 6 a.m. by 10 a.m. we gave up and decided to stop elsewhere to eat. By far this was one of the worst hotels I have ever stayed at definitely not what I was expecting in the Buckhead area, For sure this place has been added to my list of places to steer clear. The only staff members which did not act as though we were a bother were the bartenders during happy hour otherwise the front desk staff and many of the other workers seemed to really just not be happy individuals.
great central location and shuttle to restaurant was very helpful!
spa was shut down for a day :-(
-SLOW elevators -Breakfast was not as good as other Embassy Suites
I liked the room and location
I didnt like the employees they were rude and unfriendly. I felt like my energy was drained by the workers. I wasn't welcome with a smile, no one one had answers to the questions i asked.
Come experience the classically designed Embassy Suites by Hilton, Atlanta Buckhead hotel located in the heart of the prestigious Buckhead community, centrally situated between Lenox Square, Phipps Plaza and the new Buckhead-Atlanta shopping, dining districts. We are located 7 miles north of downtown Atlanta, 16 miles north of the airport, and just 1 and a half block from MARTA rail. Our generous amenities and spacious accommodations allow us to cater to the savvy customer by delivering functionality and the full service experience. Embassy Suites Buckhead offers multiple options for suite accommodations, including: king beds, double beds, adjoining suites, conference suites, presidential suites, accessible suites, two-bedroom/two-bathroom suites and Premium Floor suites. Accommodations include refrigerator, microwave, Keurig* coffeemaker, iHome* dock station, two flat screen TV's, Ergonomic seating, sleeper sofa, safe, parlor sink, and bedroom vanity. Hotel services include WiFi connection, full-service meeting and catering, Precor fitness and business centers, indoor/outdoor pools, whirlpool, complimentary shuttle service in the Buckhead area, on-site laundry facility, gift shop, Starbucks outlet and Ruth's Chris Steak House. Embassy Suites Atlanta Buckhead is going smoke-free in 2018. We are pleased to bring you 316 non-smoking suites as of January 2018. On-site self and valet parking are available for a fee. The hotel has sustainability initiatives for energy, water and recyclables. *Keurig and iHome docking stations in Premium Floor suites, standard coffeemaker and clock/radios in all other suites.
Based on 1,822 reviews
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