The Omni Grove Park Inn - Asheville

Reviews

Pros

"The food was great!." (in 31 reviews)

"Staff friendly and helpful" (in 68 reviews)

"The hotel is a historic treasure." (in 30 reviews)

Show reviews that mention

+

blue ridge

downtown asheville

parking fee

spa pool

beautiful hotel

mountain views

amazing staff

hidden charges

parking deck

spa treatment

historic hotel

food was good

Excellent

Nov 2017

9.4

Kayak Screwed me up - I loved the Omni - Not Kayak

I tried to upgrade my room to a spa room, it was double the price, but I wanted to experience the spa. The third party booking agent would not allow me to change my reservation even though The Grove Park would. I won't be using Kayak again.
Excellent

Nov 2016

10.0

Loved the property it was so beautiful and well kept!

The "valet" and front parking area is a little clustered but overall its OK
Excellent

Sep 2016

8.8

The staff is extremely accommodating and the property is beautiful

The rooms vary greatly! This isn't an issue unless they are all over priced. We had 4 rooms last weekend - all around 400$ a night. They were all different sizes because parts of the hotel are different. The room in the old part of the hotel was barely large enough to walk around a queen size bed.
Excellent

Sep 2016

10.0

exceptional customer service and Facilities
Mediocre

Mar 2016

2.2

Terrible!!! Don't believe the pictures online.

It was unique and historical.

It was not what was depicted on the Internet. We were deceived and no one seemed to care. It was dirty, small, and not the romantic get a way we had hoped for to celebrate our 10 year anniversary. We called to verify that the pool was included. It was but the pictures online were of the spa pool not the fitness club pool which was $140 more. Instead we spent our visit in the fitness pool. Barley luke warm, filled with screaming kids and no hot tub.
Excellent

Jan 2016

9.4

I love the location and ambience of the resort. You definitely need to have an extra stash of money for the parking and resort fees. Not to mention taxes on the resort fees. But the staff and views from this resort are amazing. There are amazing places very close, food ,shopping , sites to see. I would go back as often as possible.
Excellent

Nov 2015

10.0

The hotel lobby and the grounds
Good

Aug 2015

7.1

It was a grade lower than when I stayed 10 years ago.
Excellent

Apr 2015

10.0

Wonderful Weekend Getaway!

We loved everything about our stay at the Grove. The staff was amazing, professional and polite. The food and drinks were top notch. We will definitely be staying here again in the future.

The room was a bit hot at night even after lowering the temperature in the room.
Okay

Mar 2015

5.7

Outdated Room

The hotel is beautiful and the views are stunning. Just walking into the lobby is immediately calming.

I was very disappointed (and embarrassed, as staying here with a friend was my suggestion) with the room we were given. It had outdated wallpaper and green carpet, and the furniture was pretty beat-up. The bathroom was spacious, but had a tiny pedestal sink with nowhere for any toiletries. We had to keep all makeup, brushes, toothbrushes, etc on the dresser in the room. The bathroom looked like a hospital bathroom. There were 2 dim lamps in the room, with no mirror (except what looked like a medicine cabinet in the bathroom and a full- length mirror on the bathroom door - not helpful without good lighting). Not comfortable accommodations for two girls getting ready for dinner. Thankfully the beds were very comfortable. We spent over $300 for the room, which truthfully wasn't as nice as the La Quinta I stayed at 2 weeks ago. Based on other reviews, I am sure that there are more updated rooms available. I would insist on being assigned one of those. I will definitely be back to enjoy the beauty of the hotel, but will not be staying there again until they make some much needed updates.
Good

Mar 2015

6.2

Over-rated

Atmosphere was romantic, and the staff was helpful. Resort was beautiful, with very vintage-y and comforting style. Sports complex was plentiful, with an indoor pool, lots of tennis courts, weight room, cardio room, and pool tables. Great room bar tenders were quick to greet you, very good cocktails, and friendly.

We couldnt get in or out of self parking because our card didnt work the entire stay, it was really, really inconvenient because we went out a lot for lunch and dinner. They did credit us the parking fee. This place is definitely not a last minute romantic trip kind of place. You better plan in advance if you want any type of spa services and dinner here. The good thing is, its so close to downtown, there's quite a good amount of restaurants to pick from. Overall, if you are planning to venture out, stay somewhere else. If you plan to fully use the amenities at the resort and stay there most of the time, then it would be worth the money.
Good

Dec 2014

7.7

It was beautiful and all of the staff was extremely friendly!

It's small but you are charged a daily $25 fee for horrible coffee and "internet" which is NOT wifi. If I am going to pay for these extra things, I would expect them to be usable. In the world of smart phones and tablets, who carries a cable to plug into the internet? I have had better perks at a hotel half the price. I really expected more from a resort that is a part of the Omni family.

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