Good to know
|Distance to city centre||0.7 km|
|"Staff were friendly and helpful."||(in 32 reviews)|
|"I also enjoyed the beautiful garden"||(in 10 reviews)|
|"Beautiful property, very quiet and good breakfast."||(in 27 reviews)|
|"Customer service was very poor."||(in 8 reviews)|
|"Hot water is turned off at night."||(in 12 reviews)|
|"Room to hot NO air conditioning and toilet bad conditions,phone to old and more"||(in 9 reviews)|
Time of year
Show reviews that mention
|accommodating staff||in 43 reviews|
|air conditioning||in 9 reviews|
|antigua||in 5 reviews|
|bad conditions||in 2 reviews|
|beautiful garden||in 10 reviews|
|breakfast was not good||in 46 reviews|
|comfortable hotel||in 24 reviews|
|customer service||in 12 reviews|
|hot water||in 29 reviews|
|rooms but very good||in 3 reviews|
|sheets towels||in 2 reviews|
|swimming pool||in 35 reviews|
|toilet paper||in 9 reviews|
Beautiful facilities, excellent staff.
Beds were very hard. Jacuzzi was not heated. Wifi only available at front desk.
The property itself is LOVELY! The room was exactly as advertised. The location was perfect for our needs. Their website, booking.com website and when I spoke to the property themselves via email all indicate they have a gym. This property does NOT have a gym. They have a few pieces of very OLD equipment outside with tarps over them. This is not a gym. There supposed "gym", pool and hot tub all close at 6 pm.
Didn't mind if they didn't have a gym, but don't advertise as having a gym. That was one of the reasons I booked this property.
Nice hotel Amazing garden Nice pool
A bit far from the centre, You have to walk in a long lonely street to get to the hotel, at night didn’t feel safe but nothing happened
Beautiful architecture and old world feel and very beautiful grounds. Desk personnnel were very friendly and helpful.
The first negative, and it's a big one, is the key to our door opened the one next to ours. I accidentally went to the wrong door (210, we were in 211)). When I reported it, their reaction was "surprise". I asked the young lady to report it to her manager. Next day the manager was present but did not speak English. I never got a response. Also, the "safe" is "unsafe" as it is portable. Also, it was locked although it had an electronic key pad. I asked for help and she handed me a key. I could not find a keyhole so she came up and popped off a cover that was not noticeable. Then it was ok.
First of all, the property is located well out of the way and far from everything. The room was extraordinarily poor and lacked basic essentials. There are several cheaper options in and around Antigua, but I chose to pay more, expecting to receive the basics in return. Additionally, the staff is very rude. I have used booking.com for years without any issues or a single complaint, but I would like to speak to someone about a refund, because the stay was absolutely terrible. I want my money back. Please contact me at email@example.com.
With a stay at Hotel Real Plaza, you'll be centrally located in Antigua Guatemala, within a 5-minute drive of La Merced Church and San Jose el Viejo Ruins. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
based on 628 reviews
Things to know
- Friendly service
- Nice building
- Pleasant hotel grounds
Policies vary by room type and provider.
FAQs when booking at Hotel Real Plaza
Where is Hotel Real Plaza located?
Hotel Real Plaza is located at 9na. Calle Poniente #40, 0.7 km from the centre of Antigua. Palacio de los Capitanes Generales is the closest landmark to Hotel Real Plaza.
When is check-in time and check-out time at Hotel Real Plaza?
Check-in time is 15:00 and check-out time is 12:00 at Hotel Real Plaza.
Does Hotel Real Plaza offer free Wi-Fi?
Yes, Hotel Real Plaza offers free Wi-Fi.
Does Hotel Real Plaza offer free parking?
Yes, Hotel Real Plaza offers free parking.
Does Hotel Real Plaza offer free airport shuttle service?
No, Hotel Real Plaza does not offer free airport shuttle service.
How far is Hotel Real Plaza from the airport?
Hotel Real Plaza is 22.6 km from Ciudad de Guatemala La Aurora.
Can you bring pets to Hotel Real Plaza?
No, pets are not allowed at Hotel Real Plaza.
Does Hotel Real Plaza have a pool?
Yes, Hotel Real Plaza has a pool on-site.
Most popular landmarks
- Palacio de los Capitanes Generales 397 m
- Antigua Guatemala Colonial Art Museum 399 m
- Parque Central 0.5 km
- Antigua Cathedral 0.5 km
- Municipalidad de Antigua Guatemala 0.5 km
- Iglesia y Convento de la Compañía de Jesús 0.6 km
|Ciudad de Guatemala La Aurora||22.6 km|