Hôtel Impérial Garoupe

Staff were polite and check in was helped by car attendance and luggage handling

The room was not good. I booked a superior room but was told on arrival I had been upgraded for free. This seemed great and was looking forward to something fabulous. My "upgraded" room was pokey and very dated. I dread to think what the originally booked room was like. The bed clothes were like something out of the late 90's, the bed was utterly dominating the room and very cramped for eating if you ordered room service. The worst part was the large double doors joining our room with the next room through which we could hear EVERY WORD of the conversation the next door guests were having. This was/is just unacceptable. There is simply a set of double doors separating the two rooms so it can be converted to a family room if needs be by the hotel. It was as though the people in the adjoining room we're almost in our room we could hear them so clearly. We contacted reception who offered to move us but with all of our clothes hanging in closets for our two day stay and all other belongings in bathrooms etc to pack and move and unpack again seemed like a nightmare. I suggested we would see how things went. We left for the evening and when we returned at 11pm we went to bed. We were chatting in bed as is very normal and at 11:20pm we got a call from reception asking us to stop talking in our bedroom!!!! The guests in the adjoining room could hear us chatting perfectly clearly!!! My point was proven. This room was terrible. There was no sound insulation between these two rooms. We were in room 28. If you book this hotel insist that you do NOT get room 28 or it's adjoining room or any split family room because you will be listening to strangers talking. Also, I ordered sausages for breakfast and it took 3 times asking and 35 minutes for the sausages to arrive which tasted terrible. This is not good enough. We were then sitting in the bar area with absolutely nobody to take an order. We had to go looking for staff twice.